Jacqueline R Link

• Managed 2 calendars and recommended adjustments based on demand. Checked documents and identifying credentials for all parties
• Updated journal with names and dates for permanent record
• Looked for signs of fraud or coercion and refused notarization
• Met with clients in safe environment to witness signings.
• Ordered and distributed office supplies while adhering to fixed office budget

• Set up, maintained and verified sterility of lab equipment and tools
• Maintained strict aseptic fields when collecting biological samples, minimizing staff and patient infection risks
• Collected and treated patient samples to test for COVID-19 infection
• Processed positive and negative test responses according to established protocols and reporting requirements
• Provided COVID-19 FAQs and educational material to patrons and employees
• Donned and removed personal protective equipment (PPE) per company protocols
• Documented novel coronavirus screening assessments
• Protected individual confidentiality as prescribed by local, state and federal mandates
• Documented findings according to established standards, logging and communicating details to streamline infection assessment process

• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel. Increased sales by 10%".
• Transcribed phone messages and relayed to appropriate personnel.
• Collected room deposits, fees and payments.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization

Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.

• Automated document flow by ensuring logbooks and fire, accident and emergency reports were maintained with 100% accuracy. Reduced risks and emergency response issues by observing public safety field units.
• Answered calls from automatic routing system and took basic information from callers.

• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Worked flexible schedule and extra shifts to meet business needs.
• Greeted customers and responded to requests for information.
• Helped customers complete purchases, locate items and join reward programs.
• Answered questions about store policies and addressed customer concerns.
• Restocked and organized merchandise in front lanes.
• Quickly and accurately counted drawers at start and end of each shift.
• Trained team members on cash register operation and cash handling.

• Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
• Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
• Answered telephone calls to offer office information, answer questions and direct calls to staff.
• Organized and maintained patient chart filing system to promote quick data finding for staff.
• Accurately completed insurance and Medicaid billing and OASIS documentation for patient visits.
• Answered phone calls and messages for patients, physician, medical facility, scheduling appointments and handling patient inquiries.
• Performed administrative duties such as faxing and filing confidential documents, answering telephones and responding to emails.
• Managed office logistics by scheduling appointments, maintaining files and collecting payments.

• Took reservations over phone, in person and via computer for guests and provided confirmation information.
• Answered customer telephone calls promptly and appropriately handled needs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
• Collected room deposits, fees and payments.
• Issued room keys to guests upon check-in and answered questions regarding proper use.
• Assisted guests by furnishing information and directions to casino, gift shop and dining areas.