Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Jacqueline Robinson

Philadelphia,PA

Summary

My goal is to obtain a challenging position to utilize my extensive executive experience and organizational skills to enable me to grow continuously over the next 10+ years.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.


Overview

31
31
years of professional experience

Work History

Jefferson College of Rehabilitation Sciences/ Chair, Department of Rehabilitation Medicine
02.2024 - Current
  • Perform administrative, clerical and general office duties as they relate to the management of the Office of the Dean of Jefferson College of Rehabilitation Sciences/ Chair, Department of Rehabilitation Medicine. Interact with members of the Departments, College, and University at the administrative, clinical, educational and research levels. Manage the administrative support team, covering Center City and East Falls campuses including but not limited to performance, talent acquisition, and disciplinary action. Ability to prioritize, assign, and accomplish multiple assignments for self and staff in a timely manner.
  • CORE FUNCTIONS AND COMPETENCIES:
  • Coordinate Dean/Chairman's daily administrative activities with his clinical activities and maintain calendar, allowing flexibility to accommodate demands on a daily basis
  • Screen appointment requests and telephone communications and set priority. Arrange ad-hoc meetings at Dean/Chairman’s request.
  • Follow-up to ensure receipt of proper documentation and submit appointment/promotion packets as needed.
  • Compose routine letters and memos at Dean/Chairman’s request.
  • Compile, compose and/or edit material for Annual Reports and ensure completion for submission.
  • Coordinate all travel arrangements for Dean/Chairman.
  • Process A/P, purchase requests and travel expenses for Dean/Chairman.
  • Responsible for the management and support of administrative support staff in the College of Rehab Sciences, covering Center City and East Fall campuses, including hiring, termination, any necessary disciplinary action, as well as orientation of new staff

Administrative Assistant II – Supervisor

Department of Rehabilitation Medicine, Thomas Jefferson University
04.2023 - Current
  • Supervisor for Administrative Staff (1) Education Coordinator II and (2) Medical Secretary, communicate organizational needs, oversee employees’ performance, provide guidance/educational training and support, identify development needs through planning, coaching/feedback, rewards/recognition, and developing personal growth opportunities
  • July 2017 to Present Administrative Assistant to Vice Chair for Research/Assistant Dean (Jefferson College of Rehabilitation Sciences), Clinical Associate Professor (Director of Spasticity Management Fellowship), Assistant Professor (Assistant Director of Undergraduate Medical Education), Assistant Professor (Palliative Care), and Nurse Practitioner
  • Provide complete administrative support in a discretionary manner.
  • Administrative Mentor to incoming Administrative staff
  • Responsible for the smooth and efficient day-to-day operations of the office
  • Complex calendar management and extensive meeting scheduling amongst leaders across the enterprise and with external partners
  • Oversee all activities related to the senior leaders of the office – ensure that they are aware of any updates related to appointments and cancellations on a daily and weekly basis.
  • Responsible for maintaining office equipment and office needs including (but not limited to), general office supplies, catering, and room reservations, etc.
  • Schedule/coordinate research participants for research studies expenses reimbursement
  • Serves as principal contact to all visitors of the office
  • Review all incoming correspondence and prepare appropriate responses as required
  • Responsible for renewal of privileges, licensure and memberships
  • AWAY and Combined schedules (coordinate for the preparation of the on-call schedules)
  • Answers phones / coordinates messages and follow-up

Administrative Assistant to Project/Clinical Director/PI, Former Chairman/Senior PI, and Assistant Director/Assistant Professor – Regional Spinal Cord Injury Center of the Delaware Valley (SCI Grant)

Department of Rehabilitation Medicine, Thomas Jefferson University
01.2003 - 08.2014
  • Schedule local and international travel: physicians, clinical research nurse coordinators, and Magee SCI Program Director (airline, hotel, registration, transportation, etc.)
  • Coordinate all research training (internal and external)
  • Diaphragm Pacer/Baclofen Trial Coordination (Prior Authorization, MRI, CT Scan, order of medication, schedule pre-admission testing, etc.)
  • Schedule all research related meetings/events with internal/external participants (space, AV, name tags, catering) prepare agenda/packets and type/distribute completed minutes
  • Coordinate PT/OT students for special research projects (reimbursing petty cash)
  • Schedule/coordinate research participants for research studies expenses reimbursement
  • Worked directly with Research Administration for approval of SCI Grant spending
  • Setup fiscal year expense tracking log for all physicians, PI, and staff
  • Provide back-up coverage to the Assistant to the Chairman
  • Backup Timekeeper
  • Maintain internal contact list
  • Process reimbursements, advances, and all other related expenses
  • Track physician vacation/leave requests (AWAY and combined schedules) to update and prepare on-call schedules
  • Coordinate coverage for Chairman (in his absence)
  • Maintain electronic calendar and schedule meetings
  • Maintaining office equipment and needs, renewal of privileges, licensure and memberships
  • Preparing financial reports for FY (physicians, NP, MA and clinical staff, and Residents)
  • Distribute RVU reports for physicians prior to JUP/PAC meetings monthly 3rd Thursday
  • Process Reconciliation Reports monthly (patient co-payments, etc.) for the department
  • Prior Authorization for MRI, CT, CPT procedures, Baclofen Trial, Diaphragm Pacer
  • Order all medication for the practice and coordinate/track all expenses for supplies
  • Create and distribute no-call letters for patients
  • EPIC patient scheduling, message documentation (physician/staff)
  • Training (EPIC, prior authorization, concur, phones, etc.)

Administrative Assistant

Department of Marketing/JeffNow/Service Excellence “STAR” Program, Thomas Jefferson University Hospital
04.2001 - 01.2003
  • Maintain calendars for two Directors
  • Coordinate meetings between various departments for JeffNow and prepare service projections (benefits for the service)
  • Coordinate all requests for “STAR” nominations (individual and teams) submitting nominations to supervisors/Directors/VP/SVP of nominees for approvals
  • Coordinate all approved candidates for “STAR” photo and Team photo
  • Coordinate team breakfast or luncheons with President/CEO
  • Ordered “STAR” gifts (individual and team)
  • Coordinate Annual “STAR” Celebration with special guest speakers (room reservation, AV, catering, nametags, entertainment, decorations, setup, etc.)

Administrative Assistant

Department of Health Services Planning/JeffCare
10.1994 - 03.2001
  • Maintained calendars for CFO and two Directors
  • Verified competitive news stories (newspapers) and forwarded to the President/CEO, CFO, COO, SVP, VP (Hospital & JHS)
  • Reviewed/proofread Managed Care Contracts
  • Schedule travel arrangements and process reimbursements
  • Typed financial documents (confidential)
  • Budget coordinator

Education

Jefferson Coach Hub Leadership Coaching Program -

Jefferson Coach Hub
06.2024

Associates in Arts - undefined

Thomas Jefferson University – College of Health Profession
Philadelphia, PA
05.2003

Secretarial Certificate - undefined

CITE – School of Business
Philadelphia, PA
12.1988

Diploma - undefined

William Penn High School
Philadelphia, PA
06.1987

Skills

  • Team leadership training
  • Office management
  • Service excellence
  • Detail-oriented data management
  • Proficient in computer applications

Accomplishments

  • Coordinated monthly project team meetings and drafted agendas to increase meeting efficiency.
  • Investigated, identified and reconciled account discrepancies totaling $10,000 in company savings.
  • Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of fiscal year Allowances and RVUs reports.
  • Completed payroll for staff of 6 staff members.

Affiliations

  • 2008-August 2022 Thankful Learning Center, Inc. Philadelphia, PA 19140 Board Member
  • June 2016-June 2022 Children Scholarship Fund of Philadelphia (CSFP) Parent Ambassador
  • June 2016-June 2022 St. Helena-Incarnation (IMS) Philadelphia, PA 19120 Parent Ambassador

Timeline

Jefferson College of Rehabilitation Sciences/ Chair, Department of Rehabilitation Medicine
02.2024 - Current

Administrative Assistant II – Supervisor

Department of Rehabilitation Medicine, Thomas Jefferson University
04.2023 - Current

Administrative Assistant to Project/Clinical Director/PI, Former Chairman/Senior PI, and Assistant Director/Assistant Professor – Regional Spinal Cord Injury Center of the Delaware Valley (SCI Grant)

Department of Rehabilitation Medicine, Thomas Jefferson University
01.2003 - 08.2014

Administrative Assistant

Department of Marketing/JeffNow/Service Excellence “STAR” Program, Thomas Jefferson University Hospital
04.2001 - 01.2003

Administrative Assistant

Department of Health Services Planning/JeffCare
10.1994 - 03.2001

Associates in Arts - undefined

Thomas Jefferson University – College of Health Profession

Secretarial Certificate - undefined

CITE – School of Business

Diploma - undefined

William Penn High School

Jefferson Coach Hub Leadership Coaching Program -

Jefferson Coach Hub

Similar Profiles

  • Dr Anand Raja D S

    Dr Anand Raja D SDr Anand Raja D S

    Clinical Assistant Professor at Department of Physical Medicine and Rehabilitation at Amrita Institute of Medical SciencesClinical Assistant Professor at Department of Physical Medicine and Rehabilitation at Amrita Institute of Medical Sciences

  • Seidah I. Nurid-Din

    Seidah I. Nurid-DinSeidah I. Nurid-Din

    Patient Service Representative at Jefferson Rehabilitation MedicinePatient Service Representative at Jefferson Rehabilitation Medicine

  • Nicole M Fornalski

    Nicole M FornalskiNicole M Fornalski

    Outpatient Rehabilitation Psychologist/Neuropsychologist at The Ohio State University College of Medicine, Dept. of Physical Medicine and RehabilitationOutpatient Rehabilitation Psychologist/Neuropsychologist at The Ohio State University College of Medicine, Dept. of Physical Medicine and Rehabilitation

  • ROBERT TINI

    ROBERT TINIROBERT TINI

    Front Desk Supervisor at Courtyard MarriottFront Desk Supervisor at Courtyard Marriott

  • Sarah R. Moreta

    Sarah R. MoretaSarah R. Moreta

    Food Service Worker- School Division at The Nutrition GroupFood Service Worker- School Division at The Nutrition Group

CREATE PROFILE
Jacqueline Robinson