Jacqueline Rodgers
Customer-focused administrative professional.
Royse City,TX
Summary
Customer-focused administrative professional with experience In account inquiries, payments, documentation, and service requests in regulated and high-volume environments. Proven ability to deliver professional face-to-face, phone, and written customer service while ensuring data accuracy, policy compliance, and timely resolution of issues. Adaptable, detail-oriented, and committed to providing positive customer experiences in public-facing roles.
Overview
10
10
years of professional experience
Work History
Administrative Operations Manager
Reign & Rain Apparel
Royse City, Texas
09.2023 - Current
- Assist customers with account questions, order inquiries, and issue resolution via phone and email
- Process account updates, documentation, and service requests with attention to accuracy
- Review transactions and records to ensure correctness and compliance with internal procedures
- Maintain organized digital files and documentation for reference and audits
- Adapt workflows to manage fluctuating customer volume and priorities
Customer Service & Case Support Specialist
Texas Health Department Human Services
Rockwall, TX
06.2023 - 09.2023
- Demonstrated excellent communication skills when dealing with customers over the phone, email, or in person
- Provided accurate invoicing to ensure timely payment from customers
- Utilized problem-solving strategies to troubleshoot customer issues in a professional manner
- Maintained filing systems for all customer documentation, ensuring accuracy and confidentiality of information
- Performed administrative tasks such as scheduling appointments, preparing presentations, ordering supplies
- Provided customer service support by answering inquiries related to benefits and case status• Reviewed and entered customer information into electronic systems with accuracy• Processed applications and documentation in compliance with state regulations and timelines• Responded to customer correspondence via phone and written communication• Maintained confidentiality of sensitive customer information
Client Financial Customer Specialist
Royalty Credit Investor
Little Elm, TX
07.2020 - 06.2023
- Assisted customers with account questions, payment concerns, and documentation requests
- Verified customer information and reviewed financial records for accuracy
- Processed payments and addressed discrepancies following established procedures
- Resolved customer issues while maintaining professionalism and confidentiality
- Handled high-volume customer interactions in a deadline-driven environment
Law Clerk Intern
Ronald Esposito Law Office
Houston, TX
08.2020 - 05.2022
- Prepared and filed legal documents accurately and on deadline
- Maintained organized case files and documentation
- Tracked deadlines and ensured timely submissions
- Handled confidential information in compliance with legal standards
Education
A.S in Entrepreneurship -
Paralegal -
General Studies in High School Diploma/Culinary Arts -
Criminal Justice/Criminology -
Graduate Certificate - Real Estate
Skills
- Customer Service (Face-to-Face, Phone, Email)Account Setup & Maintenance Payment Processing & Dispute Resolution Data Entry & Accuracy Records & Documentation Management Policy & Procedure Compliance Microsoft Office Suite Typing 45 WPM Time Management & Adaptability
- Legal Research
- Court Calendering
- Legal Document Preparation
- Document Scanning
- File Organization
- Texas State Clerk Worker
- Design improvements
- Professionalism
- Self Motivation
- Excellent Communication
- Analytical Thinking
- Problem-solving abilities
- Multitasking
- Adaptability
- Interpersonal Skills
Work Preference
Work Type
Full TimeLocation Preference
RemoteOn-SiteHybridTimeline
Administrative Operations Manager - Reign & Rain Apparel
09.2023 - Current
Customer Service & Case Support Specialist - Texas Health Department Human Services
06.2023 - 09.2023
Law Clerk Intern - Ronald Esposito Law Office
08.2020 - 05.2022
Client Financial Customer Specialist - Royalty Credit Investor
07.2020 - 06.2023
Cornell University - A.S in Entrepreneurship,
HCC Houston College - Paralegal,
Pen Foster - General Studies in High School Diploma/Culinary Arts,
TCC - Criminal Justice/Criminology,
Houston Community College - Graduate Certificate, Real Estate