Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Rodriguez

Hartford,CT

Summary

Highly-qualified Housekeeping Supervisor offering 10+ years of hospitality experience. Hands-on manager and team leader dedicated to providing high-quality, efficient housekeeping operations in support of all guest needs. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

13
13
years of professional experience

Work History

Homeless Shelter Staff

Cornerstone
10.2022 - 03.2023
  • Approached issues proactively to best meet current and future community needs.
  • Intervened in situations to obtain support for clients and reduce escalation or recurrence risks.
  • Helped clients access needed resources.
  • Maintain clean safe environment
  • Made sure clients are in time/ doing chores and maintaining clean place for themselves

Housekeeping Supervisor

Marriott Hotel
05.2010 - 01.2021
  • Conducted regular room inspections to verify compliance with housekeeping standards for over 75 rooms facility,
  • Communicated repair needs to maintenance staff.
  • Managed laundry sorting, washing, drying, and ironing.
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
  • Worked with front desk to respond promptly to all guest requests.
  • Placed orders for housekeeping supplies and guest toiletries.
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Restocked room supplies such as facial tissues for personal touch with every job.
  • Increased employee performance through effective supervision and training.
  • Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
  • Managed laundry sorting, washing, drying, and ironing
  • Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas

Education

High School Diploma -

New London High School
New London, CT
06.2005

Skills

  • Customer Relationship Management
  • Customer Relations
  • Handling Procedures
  • Crew Management
  • Customer Service
  • Team Collaboration
  • Staff assistance

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Homeless Shelter Staff

Cornerstone
10.2022 - 03.2023

Housekeeping Supervisor

Marriott Hotel
05.2010 - 01.2021

High School Diploma -

New London High School

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Jacqueline Rodriguez