Jacqueline Rodriguez
Aurora,IL
Summary
A detail-oriented and knowledgeable administrative leader skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. As well as use my knowledge and skills for continuous improvement. Proficient in schedule coordination, resource allocation, and office supply inventory management. Dedicated to training and mentoring top talent while cultivating a productive work culture. Conversational & Written Spanish skills.
Overview
4
4
years of professional experience
Work History
Medical Office Manager
Mind And Body Chiropractic
04.2021 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Uses Spanish daily to communicate with Spanish-speaking patients and translate medical terminology.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars..
COUNTER HELP
Panda Express
09.2020 - 05.2021
- Mastered point-of-service (POS) computer system for automated orders taking in less than 2 weeks
- Maintain high standards of customer service during high-volume, fast-paced operations
- Took the initiative to find extra tasks when scheduled duties were completed.
- Demonstrated strong multitasking capabilities by managing multiple tasks simultaneously while maintaining high standards in customer service.
- Kept track of customer orders efficiently, minimizing errors and ensuring accuracy upon delivery or pickup.
Education
Master of Arts - Criminal Justice And Spanish
Aurora University
Aurora, IL05.2022
Skills
- Bilingual (Spanish)
- Written Communication
- Social media strategy
- Layout design
- Customer Service
- Data Entry
- Research Abilities
- Creativity
- Reliable and professional
- Organized
- Time management
- Fast learner
- Motivated
- Strong Work Ethic
- Practice Marketing
- Microsoft Office
Languages
Spanish
Native or Bilingual
Skill Enhancement
Continuously learning new skills such as learning a new language, specifically Japanese. Also a part-time content creator which is great for new opportunities & developing my social skills, as well as gives me a way to communicate my ideas through different mediums. In this case, it would be through videos. Regularly views and analyzes content performance metrics, providing detailed reports to outside companies to inform strategic decisions. Developed skills in video editing and graphic design that I learned during my own time.
Personalaffiliations
- Aurora Criminal Justice Association, 2019-2022
- Latin American Student Organization, 2020-2022
- Spanish Teacher, Aurora University Course, SPN 3650 | September 2021-December 2021
Timeline
Medical Office Manager
Mind And Body Chiropractic
04.2021 - Current
COUNTER HELP
Panda Express
09.2020 - 05.2021
Master of Arts - Criminal Justice And Spanish
Aurora University
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