Jacqueline Rodriguez
Orlando,FL
Summary
To secure a long-term position with a company where growth is emphasized, my teamwork and problem-solving experience can be utilized. Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Synchrony
10.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Operational Manager
Clean First Time
09.2020 - 07.2022
- Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
- Managed budgets for multiple projects, ensuring timely delivery and cost control.
- Improved team productivity through effective communication, training, and performance evaluations.
Cleaning Operational Manager
Dora's Cleaning
04.2019 - 09.2020
- Streamlined inventory management processes, resulting in a 15% reduction in waste and a 10% increase in profits.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
- Ensured compliance with industry regulations by developing comprehensive policies and procedures manuals for each department.
EMT
AMR
08.2018 - 07.2019
- Communicated clearly over radios to receive and relay information effectively
- Cared for and reassured patients, family, and bystanders while making critical decisions
- Documented patient care and incident reports daily.
Education
Clinical Psychology - Clinical Psychology
University of Central Florida
Orlando, FLAssociates - Clinical Psychology
Valencia College
01.2023
Liberty High School
01.2016
Skills
- Bilingual
- Problem-solving strength
- Detail oriented
- Customer Service
- Active Listening
- Critical Thinking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Synchrony
10.2023 - Current
Operational Manager
Clean First Time
09.2020 - 07.2022
Cleaning Operational Manager
Dora's Cleaning
04.2019 - 09.2020
EMT
AMR
08.2018 - 07.2019
Clinical Psychology - Clinical Psychology
University of Central Florida
Associates - Clinical Psychology
Valencia College
Liberty High School