Jacqueline Rodriguez
Oceanside,CA
Summary
Highly efficient Administrative Professional offering five years of experience, including administrative support, project coordination, customer service, and team leadership. Comfortable working with senior management to effectively define and achieve strategic operational and organizational objectives. Streamlines administrative processes, analyze complex issues, and develops solutions. Cultivates positive work culture focused on teamwork and idea-sharing while driving goal achievement.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Liberty Military Housing
Oceanside, CA
06.2023 - 12.2023
- Gathered customer feedback through surveys and used the data to improve customer service.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
Sales Representative
Babcock Furniture
Beaufort, SC
05.2017 - 05.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Worked with fellow sales team members to achieve group targets.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Administrative Specialist
United States Marine Corps
Tampa, FL
03.2012 - 03.2016
- Answered phone calls, provided information, and connected callers to appropriate personnel.
- Scheduled and coordinated meetings, appointments, and travel arrangements for managers or supervisors.
- Automated office operations by managing internal and external customer correspondence, record tracking, and data communications.
- Composed and edited complex and sensitive correspondence, reports, and documents.
- Gathered, entered, and updated data to maintain departmental records and databases.
- Made copies, faxed, and handled all incoming and outgoing correspondence.
Education
Master of Arts - General Psychology
National University
San Diego, CA01-2025
Bachelor of Science - Psychology
University of Maryland Global Campus
Okinawa, JP05.2021
Skills
- Professional Demeanor
- Outgoing Personality
- Customer Needs Assessment
- Service-Oriented
- Time Management
- Exceptional Customer Service
- Teamwork and Collaboration
- Written and Oral Communication Skills
Timeline
Customer Service Representative
Liberty Military Housing
06.2023 - 12.2023
Sales Representative
Babcock Furniture
05.2017 - 05.2018
Administrative Specialist
United States Marine Corps
03.2012 - 03.2016
Bachelor of Science - Psychology
University of Maryland Global Campus
Master of Arts - General Psychology
National University
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