Jacqueline Rodriguez
Stickney,IL
Summary
Skilled Dental Assistant with a proven track record at Robles Family Dental, showcasing expertise in dental radiography and a knack for enhancing patient satisfaction. Leveraged digital X-ray proficiency and exceptional communication skills to increase patient retention. Demonstrates a commitment to maintaining high health and safety standards, contributing significantly to office efficiency and patient care.
Talented Dental Assistant with one year of experience working with dental staff to treat patients. Skilled at taking dental x-rays, preparing dental impressions and assisting dental hygienists and dentists. Expert at creating and maintaining clean and sterile environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Dental Assistant
Robles Family Dental
02.2024 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Took dental images following strict patient protection rules, applying lead aprons.
- Educated patients on proper oral hygiene techniques, promoting long-term dental health.
- Increased patient retention by building rapport through excellent communication skills and a friendly demeanor.
- Contributed to office organization by maintaining accurate patient records and updating files regularly.
- Reduced appointment cancellations by implementing reminder calls and text messaging services, resulting in improved scheduling efficiency.
- Handled administrative tasks such as billing, insurance claims processing, and appointment confirmation calls to support office operations efficiently.
- Conducted preliminary assessments of new patients, gathering crucial information for accurate diagnoses.
- Improved patient care with meticulous attention to instrument sterilization and preparation.
Fast Food Worker
Little Caesars Pizza
04.2018 - 10.2024
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Upheld health and safety standards by regularly cleaning cooking equipment, utensils, and surfaces throughout the establishment.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Trained newly hired employees on routine tasks and customer service.
- Promptly resolved customer complaints, escalating major issues to supervisor.
- Implemented proper food handling techniques when receiving shipments, reducing the risk of contamination and ensuring fresh products were served to customers.
- Improved food quality by adhering to strict preparation guidelines and consistently checking for freshness.
- Expedited food preparation tasks such as chopping vegetables, grilling meats, and assembling sandwiches to meet high demand while maintaining quality standards.
- Reduced waste by monitoring food portion sizes and properly storing leftover ingredients for future use.
- Supported kitchen staff by washing dishes promptly after use, allowing chefs more time to focus on preparing meals.
- Managed cash register accurately, facilitating smooth transactions for customers.
- Conducted thorough cleaning and sanitation of kitchen equipment, upholding high standards of hygiene.
- Participated in ongoing training sessions to stay up-to-date on industry trends and best practices.
- Contributed to promotional activities, increasing awareness of special offers among customers.
- Enhanced customer experience by maintaining clean and welcoming dining area.
- Collaborated with team members to introduce new menu items, driving increased interest from regular customers.
- Enhanced drive-thru service speed by optimizing order taking and payment processes.
Front Office Receptionist
Azteca Insurance Group
01.2021 - 02.2024
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Responded to customer requests for products, services, and company information.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
- Documented customer interactions and transactions for accurate, up-to-date records.
- Completed customer applications and updated records to reflect current information.
- Assisted clients in filing claims, coordinating with adjusters to expedite the process and secure fair settlements.
- Assisted customers with completing insurance documents to avoid missed information.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Fostered strong relationships with clients, providing personalized service and assistance on various insurance products.
- Educated customers on available discounts, promoting loyalty and policy retention through tailored recommendations.
- Set up customer payment plans to cover annual policies and renewals.
- Participated in ongoing training sessions to remain current on industry developments and improve overall job performance.
- Trained new customer service representatives on best practices, policies and procedures.
- Maintained thorough knowledge of industry trends and product offerings to provide accurate information to clients at all times.
Education
Dental Assistant Certification -
Dental Assistant School
Olympia Fields, IL02-2024
High School Diploma -
Morton West High School
Berwyn, IL05-2021
Skills
- Dental impressions
- Dental radiography
- Digital X-ray proficiency
- Equipment sterilization
- Prophy and Sealant Certification
Certification
- SealantFluoride Varnish Application Certificate-[Various State Boards or Associations].
- Registered Dental Assistant (RDA) - [State] Dental Board.
- OSHA Certified
Languages
Spanish
Full Professional
Timeline
Dental Assistant
Robles Family Dental
02.2024 - Current
Front Office Receptionist
Azteca Insurance Group
01.2021 - 02.2024
Fast Food Worker
Little Caesars Pizza
04.2018 - 10.2024
- SealantFluoride Varnish Application Certificate-[Various State Boards or Associations].
- Registered Dental Assistant (RDA) - [State] Dental Board.
- OSHA Certified
Dental Assistant Certification -
Dental Assistant School
High School Diploma -
Morton West High School
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