Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Riojas

Fort Worth,TX

Summary

Hospitality professional skilled in creating memorable guest experiences and maintaining high standard of service. Proven ability to manage guest interactions efficiently, ensuring seamless experience. Committed to team collaboration and adapting to dynamic environments, with focus on communication and problem-solving.

Overview

4
4
years of professional experience

Work History

Host Server and Bartender Trainer

Pluckers
09.2022 - Current
  • Collaborated with management to identify training needs and develop strategies for continuous improvement.
  • Provided ongoing coaching and feedback to new servers, facilitating a smooth transition to their roles.
  • Monitored and evaluated server performance during training period to ensure adherence to restaurant standards and protocols.
  • Prepared cocktails from bar recipes and served wine, draft and bottled beer.
  • Trained new bartenders on drink preparation and upselling techniques.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Participated in weekly team meetings to discuss goals and objectives set by management.
  • Adhered to state regulations regarding serving alcohol responsibly.
  • Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
  • Remained calm and poised during busy periods, promoting great customer service to guests.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Balanced cash drawers at the end of each shift.
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Provided customers with accurate wait times and monitored waiting list.

Private Nanny

Self Employed Web
01.2021 - Current
  • Developed strong relationships with parents, maintaining open communication about each child''s progress and needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Played games, worked on puzzles, and read books to young children.
  • Prepared healthy, age-appropriate snacks and meals.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Established clear expectations for behavior, setting boundaries to create a respectful atmosphere within the home.
  • Enhanced children''s emotional well-being by providing consistent and nurturing care.

Restaurant Opener Trainer

Pluckers
01.2024 - 09.2024
  • Ensured compliance with health codes regulations by maintaining food safety standards in designated areas.
  • Understood operation and maintenance of assigned machines and set up machines to receive components.
  • Answered incoming calls promptly and professionally while providing assistance as requested.
  • Monitored staff members' during daily routines to manage safety, conduct, and procedures.
  • Provided training sessions for new employees regarding operating procedures of the store.
  • Planned shift activities, assigned duties and supervised employees.
  • Organized backroom areas in an orderly fashion so that all items are easily accessible when needed.
  • Operated cash registers accurately and efficiently during peak hours of business.
  • Opened store daily and ensured all safety protocols were followed.

Hostess

Seven Mile Cafe
07.2021 - 01.2023
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
  • Greeted customers, answered questions and recommended specials to increase profits.
  • Monitored dining area to assess server capacity and estimate wait times.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Managed guest expectations by relaying information regarding hours, wait times and specials.
  • Stayed attentive to server availability and table turnover to quickly seat guests.
  • Performed regular restroom checks to restock supplies and handle minor cleaning.
  • Tracked seated guests and available seating using computer-based and mobile reservation software.
  • Checked dining and serving areas to verify proper cleanliness and readiness for guests.

Education

Bachelor Of Business Administration - Business Administration

Post University
Waterbury, CT

High School Diploma - undefined

Southwest High School
Fort Worth, TX
06.2023

Skills

  • Safe food handling
  • Dining customer service
  • Service prioritization
  • Table setting arrangements
  • Organization
  • Staff motivation
  • ID verification
  • POS system operations
  • Basic math
  • Product knowledge
  • Time management skills
  • Cash register systems
  • First aid training
  • CPR certified
  • Child development support

Languages

Spanish
Limited Working

Timeline

Restaurant Opener Trainer

Pluckers
01.2024 - 09.2024

Host Server and Bartender Trainer

Pluckers
09.2022 - Current

Hostess

Seven Mile Cafe
07.2021 - 01.2023

Private Nanny

Self Employed Web
01.2021 - Current

High School Diploma - undefined

Southwest High School

Bachelor Of Business Administration - Business Administration

Post University

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Jacqueline Riojas