Jacqueline Rogers
Wilmington,DE
Summary
Dynamic Customer Support Specialist with a proven track record at Exelon Corporation, excelling in complaint handling and customer relationship management. Leveraged analytical problem-solving skills to enhance customer satisfaction and resolve complex issues, fostering strong client relationships that drove repeat business. Proficient in CRM software, ensuring efficient service delivery.
Overview
30
30
years of professional experience
Work History
Customer Support Specialist
Exelon Corporation
12.2005 - 01.2025
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally.
Human Resources Assistant
PECO
04.1995 - 07.2005
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Answered and redirected incoming phone calls for office.
Education
Associate of Arts - Business
Community College of Philadelphia
Philadelphia, PA05-1980
Skills
- Analytical problem-solving
- Complaint handling
- Customer relationship management (CRM)
- CRM software
Timeline
Customer Support Specialist
Exelon Corporation
12.2005 - 01.2025
Human Resources Assistant
PECO
04.1995 - 07.2005
Associate of Arts - Business
Community College of Philadelphia
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