Jacqueline Rogowski
Painesville,OH
Summary
Seasoned Restaurant General Manager and Owner with a proven track record at Lake Line LLC and Peyton's Place, adept in operations management and fostering customer engagement. Demonstrated success in enhancing profitability and streamlining operations, with a keen focus on food safety and staff development. Skilled in leveraging social media marketing to boost brand visibility and drive revenue growth.
Overview
16
16
years of professional experience
Work History
Restaurant General Manager
Lake Line LLC
05.2021 - 07.2024
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Restaurant Owner
Peyton's Place
02.2017 - 02.2022
- Managed payroll, daily deposits, and cost controls.
- Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Maintained positive relationships with local community and government officials.
- Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
- Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
- Led restructuring of restaurant menu and interior design, resulting in increased customer satisfaction and profits.
- Planned and executed strategies to increase customer loyalty and retention.
- Developed and executed marketing strategies to attract new patrons, resulting in higher foot traffic and improved revenue.
- Sourced vendors, negotiated contracts, and managed efficient deliveries of high-quality supplies.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Coordinated catering events that showcased the restaurant''s culinary talents while generating additional revenue streams through off-site services.
Community Psychiatric Supportive Treatment (CPST)
Viaquest
09.2008 - 02.2017
- Improved patient outcomes through comprehensive monitoring and evaluation of mental health progress.
- Enhanced patient care by conducting thorough assessments and implementing tailored treatment plans.
- Promoted patient independence by assessing needs, providing resources, and developing individualized care plans focused on self-care skills development.
- Facilitated group therapy sessions, employing a variety of therapeutic techniques to promote emotional healing and support positive mental health outcomes.
- Increased adherence to treatment plans by providing ongoing support, encouragement, and education for patients.
- Advocated for patients to ensure they received appropriate services and resources necessary for their well-being and recovery process.
- Assisted in crisis intervention efforts during times of heightened need or risk for relapse among assigned caseloads of patients.
- Developed strong relationships with patients, establishing trust and facilitating open communication.
- Supported patient transitions between care settings by coordinating discharge planning efforts with healthcare team members, patients, and families.
- Streamlined case management processes through meticulous documentation of patient progress notes, treatment plans, and relevant correspondence.
Education
Dental Assistant Certificate - Dental As
Cleveland Institute of Dental-Medical Assistants
Mentor, OH05.2022
Skills
- Operations Management
- Inventory Management
- Food Safety
- Cost Control
- POS system knowledge
- Hiring Decisions
- Labor Management
- Customer Engagement
- Health Code Compliance
- Staff Scheduling
- Facility Maintenance
- Order Management
- Budget Planning
- Business Management
- Sanitation Standards
- Online Ordering Management
- Social Media Marketing
- Inventory control and record keeping
- Organization and prioritization
- Supervisory skills
Timeline
Restaurant General Manager
Lake Line LLC
05.2021 - 07.2024
Restaurant Owner
Peyton's Place
02.2017 - 02.2022
Community Psychiatric Supportive Treatment (CPST)
Viaquest
09.2008 - 02.2017
Dental Assistant Certificate - Dental As
Cleveland Institute of Dental-Medical Assistants
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