JACQUELINE ROLF
Bedford,TX
Summary
Responsive Human Resources Business Partner with well-rounded experience in all functional areas of HR, including employee relations and performance management, leave of absence and ADA accommodations. Supports clients and effectively balances role of consultant and mentor with gatekeeper to control employer-related risks and grow client's management skills. Thrives on mentoring business owners and managers from small to large-size employers with proven success at understanding unique business needs to establish genuine relationships as indispensable partner. Strategic-thinking individual experienced in turning low-performing organizations into top revenue producers. Offering engaging and pleasant personality with expertise improving customer relationships. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
16
16
years of professional experience
Work History
Director, Human Resources
Altruist Home Healthcare
08.2021 - Current
- Review and manage employee benefits, open enrollment, and leave of absence
- Strategize on lowering turnover by creating an internal referral bonus program, increase sign on bonus, and anonyms employee survey, total turnover was 126%, currently at 107%
- Create and manage the life cycle of onboarding and off boarding within the organization
- Interview, hire and process all new hire paperwork to ensure we are in compliance with state regulations
- Management of administrative staff, oversight and maintenance of employee files, reference checks and agency paper work requirements
- Collaborate with leadership and staff on employee relations issues
- Manage and deliver performance reviews
- Coordinate in-services and other employee meetings required
- Create job descriptions, workflows, and SOP’s
- Developing a plan for succession planning for 2024
Human Resources Business Partner
Centene Corporation
10.2018 - 04.2021
- Delivered management guidance on development opportunities to promote career growth and cultivate high-performance culture, strategic guidance to employees and management in areas of change management, compensation, performance management, talent management, and day-to-day performance management guidance to line management
- Provided supervision to both exempt and nonexempt employees in areas of disciplinary, employee relations, FMLA, ADP, and coaching on policy and procedures for approximately 1,200 employees
- Contributed to new hire orientation by assisting with developing and facilitating virtual onboarding, and community service that consist of Diversity and inclusion by working with Project Search, Universities, and Veterans Group
- Deployment of software to run data analysis (Workday, Taleo, Talent at Glance reports
- Produced diversity and inclusion Council for Arizona Complete Health and Coordinated Care by working with the Executive Leadership team
- Established training for people leaders on HR changes and resources, bi-weekly webinars with attendance rate of 20+ leaders
- Created virtual departmental showcase series for Coordinated Care for approximately 400 employees to participate on a monthly basis
- Turnover rate decreased from 23% to 10% by changing the culture through coaching and development.
Human Resources Specialist
Centene Corporation
06.2015 - 10.2018
- Collaborated with employees and leadership regarding various Human Resources topics
- Leadership on employees' issues and determined the right course of disciplinary actions
- Managed leaves of absence, including educating employees of the process, monitoring the status, following up with others as appropriate, and completing and processing appropriate documentation
- Managed employee relations issues
Human Resources Coordinator
Centene Corporation
10.2014 - 06.2015
- Conducted new hire orientation and managed new hire onboarding and offboarding processes and temporary staffing requests
- Communicated effectively with all parties involved and build strong relationships with staffing vendors
- Supported talent acquisition staff with information on internal candidates as needed
- Coordinated and communicated with employee events, such as annual benefits enrollment meetings, and wellness program
- Assisted in developing strategies for improvements, Facilitated interview process by scheduling and conducting phone/in-person interviews
- Assisted with posting open positions and pre-screening qualified candidates
- Tracked employee time sheets, vacation calendars, time off balances and reconciliation of timecards as needed through ADP
- Synchronized and assisted with company-wide training and followed up to ensure all members completed training by designated deadlines
- Attained contractors, interns, and temporary employees
Truman Medical Center
09.2007 - 10.2014
Education
Master of Art - Human Resource Development
Webster University
Kansas City, MO05.2017
Bachelor of Arts - Management
Webster University
Kansas City, MO05.2014
Associate of Arts - Liberal Arts
Skills
- Strong communication
- Analytical skills
- Team leadership
- Effective problem solver
- Project management
- Strategic planning
- Multitasking
- Succession planning
Timeline
Director, Human Resources
Altruist Home Healthcare
08.2021 - Current
Human Resources Business Partner
Centene Corporation
10.2018 - 04.2021
Human Resources Specialist
Centene Corporation
06.2015 - 10.2018
Human Resources Coordinator
Centene Corporation
10.2014 - 06.2015
Truman Medical Center
09.2007 - 10.2014
Master of Art - Human Resource Development
Webster University
Bachelor of Arts - Management
Webster University
Associate of Arts - Liberal Arts
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