Jacqueline Romans
Lemont,IL
Summary
Talented, PMP-certified, Project Manager with excellent organizational and issue resolution talents. Dedicated to detail-oriented leadership and goal-driven planning. Highly effective in delivering upon key milestones while providing exemplary customer service.
Overview
20
20
years of professional experience
2
2
Certifications
Work History
Senior Project Manager
Elevance Health
Chicago, Illinois
03.2022 - Current
- Efficiently lead project planning for stakeholder engagement, risk mitigation, system releases and future state operational model
- Align business/technical requirements using agile or waterfall methodologies
- Management of enterprise budgets, savings goals, project plan templates, critical path timelines, marketing campaigns, and change control process
- Drive project forward to deliver upon cost savings, technology enhancements and operational improvements
- Work across enterprise in a matrix environment presenting to regulatory compliance teams, international partners, senior leadership and technical staff
- Manage government,regulatory, state and/ or clinical filing guidelines
- Oversee and create statement of work, memorandum of understanding and work with business/legal/regulatory partners
- Consult and assess probability, key success measures and risk/reward/goals for each proposed project
Client Implementation Consultant
Blue Cross Blue Shield of Illinois (BCBSIL)/Health Care Services Corporation (HCSC)
09.2015 - 03.2022
- Manager level-implementation lead for National Accounts director block (10,000+ employees), responsible for all operational and project management tasks, including the operational management of the largest Chicago-based account
- Salesforce/Database management (including tracking/report customization, end user SME support for technical configurations, operational escalations, and data transfer)
- Present to external clients and consult on new product features, delivery timeline, and operational expectations
- Daily activities included management of client dashboards, coding of internal data systems, coordination of member file eligibility mapping, report creation and writing training guides
- Train new & seasoned team members (100+ participants yearly).
- Collaborated with cross-functional teams to ensure seamless integration and adoption of new systems for clients.
- Maintained clear documentation of project progress, ensuring transparency among all stakeholders throughout the implementation process.
Senior Implementation Analyst
BCBSIL/HCSC
03.2013 - 09.2015
- Form Filing Oversight team lead that managed all efforts surrounding the Centers for Medicare & Medicaid Services (CMS) submission process
- Coordinated/implemented multiple federal requirements resulting from the Affordable Care Act (ACA), and government legislation under stringent timelines for individual and small group markets
- Implemented a streamlined submission process to improve delivery time by 75%
- Trained and mentored new team members
- Followed a matrixed environment of managing fellow employees.
Implementation Analyst
BCBSIL/HCSC
08.2010 - 03.2013
- Organized the delivery of custom product implementations for the group market segment (2-10,000+ employees)
- Trained new staff and established best practice procedure documents.
Marketing Coordinator
CIGNA HealthCare/Great-West Healthcare
08.2004 - 08.2010
- Responded to Request for Proposals (RFP) including questionnaires, and financial exhibits
- Quoted & market medical, dental, vision & life group insurance for the 25-5,000 employee size market plus provide assistant duties to Director of Sales and Chicago Sales Team
- Created benefit summaries, employee kits and reports including aggregate statements, geographical network access reports, monthly eligibility, disruption/discount analysis & membership exhibits.
Education
Master of Business Administration, Finance -
Elmhurst University
05.2014
Bachelor of Arts - Communications
Northern Illinois University
08.2003
Associates of Arts -
College of Dupage
06.2000
Skills
- Project Planning
- Scope Management
- Financial Administration
- Agile/Waterfall Methodologies
- MS Office, Salesforce, Genesys Cloud, Adobe
- Database Management/Organization
- Custom Reporting
- Problem Solving
- Operations
- Sales Leadership/ Client Facing
- Excellent Written/Verbal Skills
- Time Management/Efficiency
Accomplishments
Saved $500K in projected value on a 2023 project by suggesting and implementing an alternative operations path.
One out of the 300 candidates chosen to pioneer the new BCBSIL “Group Experience Team (GET)” restructure design in 2015.
Earned Top Rank Performance Review marks at both CIGNA and HCSC (5 stars out of 5).
Certification
Project Management Professional (PMP)
Insurance Producer License (Life, Accident & Health)
Volunteer Experience
Girl Scouts of America, Girl Scout Leader, 07/2022 to Present
Personal Interests
Cooking, writing short stories, reading mystery novels, listening to dance music and shoe shopping.
Timeline
Senior Project Manager
Elevance Health
03.2022 - Current
Client Implementation Consultant
Blue Cross Blue Shield of Illinois (BCBSIL)/Health Care Services Corporation (HCSC)
09.2015 - 03.2022
Senior Implementation Analyst
BCBSIL/HCSC
03.2013 - 09.2015
Implementation Analyst
BCBSIL/HCSC
08.2010 - 03.2013
Marketing Coordinator
CIGNA HealthCare/Great-West Healthcare
08.2004 - 08.2010
Master of Business Administration, Finance -
Elmhurst University
Bachelor of Arts - Communications
Northern Illinois University
Associates of Arts -
College of Dupage