JACQUELINE ROY
Summary
Dynamic management operations professional recognized for delivering high productivity and driving efficient task completion. Demonstrates expertise in strategic planning, team leadership, and operational improvement, effectively enhancing business strategies and team performance. A strong communicator and adept problem-solver, consistently optimizing processes and implementing cost-effective solutions that elevate overall business performance.
Overview
25
25
years of professional experience
3
3
Certificate
Work History
Operations / Office Manager
Annum Architects, Inc.
Boston, Massachusetts
03.2024 - 03.2025
- Improved daily office operations, executed company events, managing calendars, financial budgeting, building work orders, and providing administrative support for Principals, Architects, Directors of Practice and Marketing.
- Manage compliance of company and architect registrations and licenses in the United States, including certifications for minority-owned and historical business ventures.
- Oversee contractual agreements and monitor insurance adherence.
- Maintained confidential records relating to personnel matters.
Executive Assistant to the Chief of Transplant
Massachusetts General Hospital
Boston, Massachusetts
11.2023 - 02.2024
- Coordinated calendar management and ensured timely updates for the Chief of Transplant.
- Oversaw administrative responsibilities, ensuring seamless workflow for executive operations.
- Managed licenses and compliance documentation to support transplant-related functions.
- Supervised end to end domestic and international talent acquisition, including but not limited to the administration of the Transplant Fellowship Program.
Business Manager
Polar Park / MiLB Worcester Red Sox
Worcester, Massachusetts
05.2022 - 06.2023
- 1 year contract
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Aligned HR policies with federal and local regulations.
- Organized orientation sessions for new hires and provided them with onboarding information.
- Achieved desired work environment and performance by proactively advising and guiding employees on best practices and overseeing HR training.
Executive Assistant to the Managing Director
Reliant Medical Group
Worcester, Massachusetts
01.2020 - 04.2022
- Served as liaison between executive staff members and other departments and divisions within the organization.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Coordinated multiple schedules using online calendaring system.
- Provided administrative support to the Managing Director, including scheduling meetings, preparing agendas and taking minutes.
- Supervised day-to-day operations at office premises ensuring compliance with safety regulations.
Senior Medical Administrative Assistant
Lahey Hospital
Burlington, Massachusetts
03.2016 - 12.2019
- Managed physician calendar, scheduling patient appointments and procedures.
- Ensured compliance with all applicable regulations related to HIPAA privacy laws.
- Transcribed medical dictation and prepared referral letters.
- Provided administrative and secretarial support to physicians and other healthcare professionals.
Director of Business Development / Retail
The Body Shop, Cosmetic Retail & Gift Franchise
Dublin, Republic Of Ireland & Northern Ireland
12.1999 - 07.2002
- Analyzed financial performance data to identify areas for improvement in efficiency and cost savings.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Evaluated existing processes and procedures regularly in order to implement improvements where necessary.
- Identified growth opportunities through analysis of consumer trends and market conditions.
- Directed and supervised staff performance.
- Reviewed business reports on a regular basis to ensure targets were met or exceeded.
- Implemented promotional campaigns designed to drive traffic into stores during peak periods.
- Managed day-to-day store operations, including scheduling, inventory control, loss prevention, pricing accuracy, and merchandising standards.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
Education
Medical Insurance Coding Specialist
AAPC
Fitchburg State University
Fitchburg, MASkills
- Operations management
- Business analytics
- Senior leadership support
- Expense reporting
- Financial accounting
- Budget management
- Compliance monitoring
- Contract administration
- Supply management
- Scheduling and calendar management
- Event coordination
Certification
- Cybersecurity Certification - (annual) 2024 / 2025 - United States Federal Government
- Digital Marketing - 2024 - HubSpot Academy
Timeline
Operations / Office Manager
Annum Architects, Inc.
03.2024 - 03.2025
Executive Assistant to the Chief of Transplant
Massachusetts General Hospital
11.2023 - 02.2024
Business Manager
Polar Park / MiLB Worcester Red Sox
05.2022 - 06.2023
Executive Assistant to the Managing Director
Reliant Medical Group
01.2020 - 04.2022
Senior Medical Administrative Assistant
Lahey Hospital
03.2016 - 12.2019
Director of Business Development / Retail
The Body Shop, Cosmetic Retail & Gift Franchise
12.1999 - 07.2002
Medical Insurance Coding Specialist
AAPC
Fitchburg State University
Affiliations
- Volunteering - American Red Cross, FAAN, Cancer Society
- Social Work - Single Mothers, Domestic Abuse and Fire Protection for the National Fire Department
- Reading history non-fiction, Book Club, museums and travel
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