Microsoft Office
Jacqueline Ruiz
Summary
Outgoing Professional known for excellent public relations and marketing coordination. Highly trained with passion for working with and for people. Solutions-oriented problem-solver with goal-oriented mindset. Seeking a challenging role to leverage my combined expertise and contribute to achieving organizational growth and success.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Assistant Community Manager
Retreat At The Woodlands
08.2023 - Current
- Collect rental payments from residents and kept meticulous records of delinquent accounts.
- Inspect buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Meet with residents to gather information and develop effective solutions.
- Plan and execute promotional activities to drive community engagement and increase occupancy numbers.
- Work with maintenance staff to complete timely repairs and enhancements.
- Inspect units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handle all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Receive and processed resident payments, and updated system accounts with latest information.
- Produce reports about community activities to keep owners, directors and property managers informed.
- Monitor community activities and maintained compliance with relevant laws, regulations and codes.
Assistant Community Manager
The Augusta North
5 2022 - 08.2023
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Met with residents to gather information and develop effective solutions.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Received and processed resident payments, and updated system accounts with latest information.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
Assistant Community Manager
Fountains of Conroe
12.2019 - 05.2022
- Collected rental payments from residents and kept meticulous records of delinquent accounts.
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
- Met with residents to gather information and develop effective solutions.
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Received and processed resident payments, and updated system accounts with latest information.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Monitored community activities and maintained compliance with relevant laws, regulations and codes.
Leasing Professional
Villages at Louetta
12.2018 - 12.2019
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of correspondence between management and tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Registered clients on database to enable tracking history and maintain updated records.
- Greeted clients, showed apartments, and prepared leases.
Leasing Professional
Kings Cove Luxury
10.2016 - 12.2018
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Marketed property to local businesses through collateral, emails and phone calls.
- Invited prospects to fill out application upon completion of property tour.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Distributed and followed up on tenant renewal notices.
- Kept meticulous records of correspondence between management and tenants.
- Verified tenant incomes and other information before accepting lease applications.
- Responded to requests and scheduled appointments for property showings.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Registered clients on database to enable tracking history and maintain updated records.
- Greeted clients, showed apartments, and prepared leases.
Office Supervisor
Nick Lopez Tailoring
02.2015 - 10.2016
- Maintains a friendly, cheerful and courteous demeanor at all times
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Standardized office structures and processes to promote collaboration and increased performance.
- Train, direct the work of, resolve issues/problems and coach and counsel the front desk team members to ensure a quality operation
- Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service
- Responds to telephone and in-person inquiries regarding orders, tailoring information and any client concerns.
Education
High School Diploma -
Douglas MacArthur High School
08.2010 - 05.2014
Business Communications
Lone Star College System
Spring, TX05.2026
Skills
Daily operations oversight
Payment management
Administrative support
Marketing and advertising
Client service and support
Data Entry
Customer Support
Customer Relationship Management
Yardi
Entrata
Software
Microsoft Excel
Timeline
Assistant Community Manager
Retreat At The Woodlands
08.2023 - Current
Assistant Community Manager
Fountains of Conroe
12.2019 - 05.2022
Leasing Professional
Villages at Louetta
12.2018 - 12.2019
Leasing Professional
Kings Cove Luxury
10.2016 - 12.2018
Office Supervisor
Nick Lopez Tailoring
02.2015 - 10.2016
High School Diploma -
Douglas MacArthur High School
08.2010 - 05.2014
Assistant Community Manager
The Augusta North
5 2022 - 08.2023
Business Communications
Lone Star College System