Jacqueline Ruiz
Ocala,FL
Summary
With over 20 years of experience in bookkeeping, payroll, and reconciliation, I bring extensive knowledge and expertise to the role of Operations Manager. My strong background in team leadership, scheduling, customer relations, and inventory management has consistently contributed to operational success. I am known for my reliability, deadline-driven approach, and proactive problem-solving abilities. I possess a deep understanding of business operations and maintain a commitment to delivering exceptional results. Additionally, I am fluent in both English and Spanish, enabling effective communication with a diverse range of individuals.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Operations Manager
ContainRent, LLC
07.2022 - Current
- Managed operational budgets by monitoring expenditures and identifying cost-saving opportunities.
- Fostered collaboration among departments for improved communication and teamwork.
- Implemented best practices to elevate service delivery standards.
- Generated reports for informed decision-making across departments.
- Guided team efforts to enhance overall productivity and morale.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.'
Operations Manager
Pick’s Sales-Leasing
07.2002 - 07.2022
- Managed approximately 65 incoming calls, emails and faxes per day from customers.
- Directed operations and implemented strategies to meet business goals
- Oversaw P&L, scheduling, training, and inventory
- Focused on customer satisfaction and quality assurance
- Evaluated invoices and shipping documents for accuracy
- Monitored cash intake and identified safety issues in production areas
- Managed customer fees, refunds, and sales documentation
Education
GED -
University of The State of New York
The Bronx, NY06.1991
Skills
- Accounting and Payroll Coordination
- Resource Allocation Planning
- Leadership Development
- Customer Engagement Strategies
- Quality Control
- Revenue and Expense Analysis
- QuickBooks Expertise
- Expertise in Microsoft Office Suite
- ADP Payroll Management
- Enterprise Resource Planning Expertise
- Adobe Acrobat Proficiency
- Effective Communication in Two Languages
Certification
Certified Public Notary, 2016
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Operations Manager
ContainRent, LLC
07.2022 - Current
Operations Manager
Pick’s Sales-Leasing
07.2002 - 07.2022
GED -
University of The State of New York
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