Jacqueline Rupp
Machesney Park,IL
Summary
Proficient Office Coordinator successful at efficiently and accurately managing cases, records and databases. Articulate communicator with natural leadership skills and team building expertise demonstrated through Twenty plus years of experience in office environments. Reliable in meeting deadlines and achieving results. Skilled in Microsoft Office Suite, project management, and customer service.
Overview
27
27
years of professional experience
Work History
Office Coordinator Opt II
Healthcare and Family Services
03.2014 - Current
- Perform complex financial calculations to determine child support arrears using State Disbursement Unit, court, and other state records as well as Affidavit of Direct Support Payments obtained from Custodial Parent using standard illinois forms.
- Provide both custodial parents and non-custodial parents with case specific petitions and documents necessary for multiple different types of Legal Action Referrals.
- Initiate and generate Legal Action Referrals to attorneys for court action to include, but not limited to Petition to Determine Direct Child Support Payments, Rule to Show Cause, and Registration of Foreign Orders.
- Perform extensive locate measures to locate both non-custodial parents and custodial parents needed for case initiation and enforcement.
- Enter, modify, and review initial Illinois, Foreign State Judicial and Administrative Child Support orders into Key Information Delivery System (KIDS).
- Review interstate requests received by UIFSA transmittals, CSENET message, phone calls and email to determine action needed.
- Receive and enter both Child Support Applications and Questionnaires in KIDS.
- Communicate directly with both custodial and non-custodial parents regarding the processing, status, and enforcement of their Child Support case via phone, mail, email, or in person.
- Record all actions taken on case in KIDS case notes
- Interpret Child Support policies, rules, and procedures for accurate case management
- Utilize services such as QUICK/FPLS, IBIS, IES, SDU, and SDX entitlements to maintain up to date and accurate case information needed for case enforcement.
- Upload all necessary documents and case information into our automated filing system (DOCRS) for accurate documentation purposes.
- Perform other duties as assigned.
Maintenance Scheduler
United State Air Force
06.1998 - 08.2013
- Improved equipment reliability by conducting thorough preventive maintenance planning and scheduling.
- Contributed to equipment life-cycle analysis, determining optimal replacement intervals based on historical performance data.
- Streamlined communication between departments, providing detailed equipment status updates in a timely manner.
- Ensured regulatory compliance by keeping accurate records of inspections, certifications, permits, and other relevant documentation.
- Reduced downtime with timely identification and coordination of necessary repairs and maintenance tasks.
- Trained junior staff on best practices in maintenance scheduling, resulting in improved team performance and consistency across projects.
- Collaborated with management to develop long-term strategies for improving the effectiveness of maintenance operations.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
Education
High School Diploma -
Harlem High School
Loves Park06-1998
Skills
- Time Management
- Efficient in Microsoft Excel/Word/Outlook
- Administrative support
- Teamwork and collaboration
- Records management
- Detail-oriented
- Data entry
- Client relations
- Organizational skills
Timeline
Office Coordinator Opt II
Healthcare and Family Services
03.2014 - Current
Maintenance Scheduler
United State Air Force
06.1998 - 08.2013
High School Diploma -
Harlem High School
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