Jacqueline Saavedra
3201 Henderson Mill RD, Atlanta ,GA
Summary
Proven to excel in customer service and time management, significantly enhanced client satisfaction at GloriaDTaxes through meticulous tax preparation and efficient administrative support. Great ability to foster teamwork, coupled with expert cash handling, a valuable asset to any team seeking to elevate their customer experience and operational efficiency. Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Baybol Pediatrics
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Hostess Trainer
Habitat Kitchen and Bar
03.2022 - 05.2023
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Managed high-pressure situations during peak hours, maintaining excellent customer service and smooth operations.
- Promoted culture of teamwork among all front-of-house staff which resulted in better collaboration and higher efficiency levels.
- Maintained clean and organized front-of-house areas, contributing to an inviting atmosphere for guests.
Server
Habitat Kitchen and Bar
03.2022 - 05.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Tax Preparer
GloriaDTaxes
04.2019 - 05.2022
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Completed and filed returns with tax departments at local, state, and federal levels.
Personal Assistant
GloriaDTaxes
04.2019 - 05.2022
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
Office Assistant
GloriaDTaxes
04.2019 - 05.2022
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
Cashier
La Fuente Mexican Restaurant
10.2021 - 03.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at the end of each shift.
Line Worker
Chipotle
10.2017 - 01.2019
- Maintained clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Performed opening and closing duties diligently, ensuring restaurant was ready for optimal operations each day.
Education
High School Diploma -
Lakeside High School
Atlanta, GA05-2020
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Administrative Skills
- Scheduling appointments
- Office Organization
- File Organization
- Hospitality services
- Initiative-taking
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Front Desk Receptionist
Baybol Pediatrics
07.2023 - Current
Hostess Trainer
Habitat Kitchen and Bar
03.2022 - 05.2023
Server
Habitat Kitchen and Bar
03.2022 - 05.2023
Cashier
La Fuente Mexican Restaurant
10.2021 - 03.2022
Tax Preparer
GloriaDTaxes
04.2019 - 05.2022
Personal Assistant
GloriaDTaxes
04.2019 - 05.2022
Office Assistant
GloriaDTaxes
04.2019 - 05.2022
Line Worker
Chipotle
10.2017 - 01.2019
High School Diploma -
Lakeside High School
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