JACQUELINE SALAS
Wesley Chapel,FL
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Server Team Lead
Kelp Sushi Joint
07.2022 - Current
- Resolved customer complaints promptly, ensuring repeat business and positive word-of-mouth referrals.
- Improved scheduling efficiency by closely monitoring labor hours and making adjustments as needed.
- Collaborated with management to develop new menu items based on customer feedback and current trends in the industry.
- Fostered a positive work culture among employees through team-building activities and an open-door policy for addressing concerns or suggestions.
- Managed inventory levels to reduce waste and optimize profits, conducting regular audits on stock levels.
- Enhanced customer satisfaction by efficiently managing front-of-house operations.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Cross-trained crew members on different duties to increase coverage.
- Utilized POS system to receive and process food and beverage orders.
- Served and assisted diners by carrying plates of food, taking and delivering beverage orders and refilling glasses.
Representative
Bank of America
12.2020 - 04.2021
- Familiarized myself with the dedicated programs, tools and resources through the award- winning Academy at Bank of America to provide clients with stand-out financial services
- Able to navigate multiple computer applications while interacting with clients
- Handled many complex financial situations with clients daily in a professional, fast-paced environment
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Provided information regarding charge accounts and loyalty programs.
- Educated customers about billing, payment processing and support policies and procedures.
- Exhibited high energy and professionalism when dealing with customers
- Maintained up-to-date knowledge of product and service changes.
Restaurant Manager
Origami Sushi
01.2018 - 06.2020
- Scheduled and directed staff in daily work assignments to maximize productivity
- Updated computer systems with new pricing and product availability
- Balanced and corrected payroll documents, time records, and related reports for the restaurant's employees.
- Carefully interviewed, selected, trained and supervised staff.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Led and directed team members on effective methods, operations and procedures.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Conducted health, safety and sanitation process evaluations to identify and remedy any violations immediately.
- Carefully interviewed, selected, trained, and supervised staff.
- Prepared for and executed new menu implementations.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
Admissions Counselor
Ultimate Medical Academy Online
01.2017 - 01.2018
- Provided information on the Ultimate Medical Academy programs in addition to assisting potential recipients through the online application for UMA
- Strong knowledge of the current educational legislation implemented by state and federal governments
- Referred students to financial aid and other specialized teams
- Handled fifty-plus customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction.
- Explained institution's fee structure, amenities, courses offered and facilities to prospective students and parents.
- Assessed student interests and skills and provided strategic information about pursuing suitable courses.
- Reviewed admissions applications and evaluated student credentials.
- Developed and implemented specific recruitment projects and completed routine reports pertaining to recruitment.
Waitress
Origami Sushi
01.2013 - 01.2018
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff and waiting on tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Greeted new customers, discussed specials and took drink orders.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Supervised server staff and simultaneously served personal section of tables.
- Supervised dining table set-up to prepare for diversity of event types, following strict service standards.
Education
High School Diploma -
Leto High School
Tampa, FL06.2013
Skills
- Business growth and retention
- Scheduling
- Client Service
- Staff Training
- Complaint resolution
- Inbound and Outbound Calling
- Professional telephone demeanor
- Administrative support
- Compliance, banking laws and regulations
- Rapid 10-key data entry
- Multitasking Abilities
- MS Office
- Performance improvement
- Recipes and menu planning
- Marketing and Advertising
- Food Preparation and Safety
- Point of Sale (POS) system operation
- Staff Scheduling
- Conflict resolution techniques
- Academic Advisement
- Excellent Interpersonal Skills
- Customer support
- Critical thinking
Certification
- Certified Food Safety Manager (CFSM) - National Restaurant Association.
Timeline
Server Team Lead
Kelp Sushi Joint
07.2022 - Current
Representative
Bank of America
12.2020 - 04.2021
Restaurant Manager
Origami Sushi
01.2018 - 06.2020
Admissions Counselor
Ultimate Medical Academy Online
01.2017 - 01.2018
Waitress
Origami Sushi
01.2013 - 01.2018
High School Diploma -
Leto High School
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