JACQUELINE SALAZAR
Monrovia,CA
Summary
Experienced at leading up to 30 high caliber leaders with up to 15 million in total annual sales. Strength in recognizing and recruiting top talent. Consistently influencing and motivating teams to be results driven. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
Work History
Task Associate
Ulta Salon and Cosmetics
11.2020 - Current
- Greeted customers and offered assistance for increased customer satisfaction.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
Store Manager
Bath and Body Works, Limited Brands
06.2017 - 05.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Co Manager / General Manager
Ulta Beauty
02.2015 - 06.2017
- Successfully opened a new location with entire new team
- Promoted three associated to next levels in 3 months
- Top 3 rank for district monthly for sales to budget, payroll and customer service scores
- Lowest turnover in district
- Operational excellence in all processes with new team.
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Developed comprehensive action plans for underperforming departments, resulting in significant improvements in sales figures and customer satisfaction ratings.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Improved employee retention rates by fostering a positive work environment through team-building activities and open communication.
- Acted as a key liaison between employees and management, facilitating open communication channels and addressing concerns in a timely manner.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Performed regular reviews assessing each employee's performance and developed improvement plans.
- Coordinated visual merchandising efforts across different departments for cohesive displays that maximized sales potential.
- Assisted in the recruitment process by conducting interviews and selecting top-performing candidates who aligned with the company''s values.
- Evaluated employee performance through regular appraisals, providing constructive feedback and identifying opportunities for professional development.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Approved regular payroll submissions for employees.
- Oversaw financial management tasks such as budget planning, expense tracking, and payroll administration, contributing to the overall profitability of the store.
- Implemented loss prevention measures, reducing instances of theft and improving store security.
- Streamlined operational processes for increased efficiency, leading to reduced costs and improved customer experience.
- Cross-trained existing employees to maximize team agility and performance.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
Area Manager/Store Manager
Coldwater Creek
10.2011 - 07.2014
- Drove store results from ranking # 22 in % to comp on the year to #1 in three weeks
- Bonused on Double digit comp increases for 13 months
- Recruited, promoted and trained top talent within first three to six months
- Increased sales volume from small store to a core store
- On board and train new store Managers
- Mentored and trained district to analyze business to maximize opportunities.
Senior Customer Experience Manager
Banana Republic
08.2010 - 09.2011
- Responsible for 105 employees
- 12 million in volume
- Managed all sales and sales support work centers
- Introduced cross training in all work centers to elevate the customer experience
- Results were an 11% increase to comp
- For the first month
- Promoted a sales lead to ASM, and an ASM to SM
- Successfully recruited top talent from other retailers.
Store Manager
Ann Taylor
06.2006 - 07.2010
- Recruited and developed entire store’s new hires during a one month period
- Developed and promoted Assistant Store Manager to Store Manager within the district during first month of employment
- Managed the Los Angeles district during a six month period
- Number one credit performance in the company out of 1100 stores for a monthly contest
- Number one distribution on the year
- Recruited, trained, and on-boarded Store Managers district-wide
- Recruiting coach for the district 2007
- Operations coach for district 2008
- Credit coach for district 2009.
Education
High School Diploma -
Sonora High School
La Habra, CAGE -
Fullerton College
01.1986
Skills
- Developing and Training
- Analytical
- Systems Analysis
- Results/ goal oriented
- Complex Problem Solving
- Time Management
- Attention to Detail
- Leadership Qualities
- Decision-Making
- Complex Problem-Solving
Timeline
Task Associate
Ulta Salon and Cosmetics
11.2020 - Current
Store Manager
Bath and Body Works, Limited Brands
06.2017 - 05.2018
Co Manager / General Manager
Ulta Beauty
02.2015 - 06.2017
Area Manager/Store Manager
Coldwater Creek
10.2011 - 07.2014
Senior Customer Experience Manager
Banana Republic
08.2010 - 09.2011
Store Manager
Ann Taylor
06.2006 - 07.2010
High School Diploma -
Sonora High School
GE -
Fullerton College
Similar Profiles
Destiny TijerinaDestiny Tijerina
Merchandising Manager at Ulta Salon and CosmeticsMerchandising Manager at Ulta Salon and Cosmetics
Oral CampbellOral Campbell
Sales Associate, Tasker, Merchandiser at Ulta Salon and CosmeticsSales Associate, Tasker, Merchandiser at Ulta Salon and Cosmetics
Linett Rosario AbreuLinett Rosario Abreu
Retail Merchandiser at Ulta Salon and CosmeticsRetail Merchandiser at Ulta Salon and Cosmetics