JACQUELINE SAMAYOA MALDONADO
Tigard
Summary
Experienced professional skilled in customer service, record management, and workflow optimization, consistently enhancing operational efficiency and customer satisfaction. Proven ability to establish rapport with clients and contribute to company success through effective communication and relationship-building. Strong team player with a positive attitude and a track record of cultivating partnerships in growing businesses. Organized Administrative Assistant adept at managing daily office needs and general administrative activities.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Cambridge Real Estate Services
10.2022 - Current
- Maintained accurate records of transactions and client interactions for reporting purposes.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Collaborated with management on developing strategic plans for achieving business goals.
- Identified needs of customers promptly and efficiently.
- Utilized computer systems to enter data accurately into the system for tracking purposes.
Administrative Assistant
L&J Janitorial
02.2021 - 09.2021
- Managed phone calls, directing inquiries to appropriate departments efficiently.
- Created job site schedules to optimize workflow and resource allocation.
- Maintained supply inventory by consistently checking stock levels.
- Processed invoices accurately and on time.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Prepared calendars and correspondence, prioritizing tasks effectively.
- Developed and maintained organized filing systems for important documents.
Customer Service Associate
The Home Depot
05.2019 - 01.2021
- Collected deposits and arranged billing for timely transactions.
- Managed high volumes of incoming and outgoing phone calls.
- Addressed customer inquiries across various channels, including in-person, phone, and online.
- Resolved customer complaints by providing effective solutions and following up to ensure satisfaction.
- Consulted with customers to identify needs and address concerns promptly.
Education
Highschool Diploma -
Tigard High School
Skills
- Record management
- Customer service
- Strategic planning
- Task prioritization
- Project management abilities
- Workflow optimization
- Data entry
- Customer service management
- Communication skills
- Document organization
- Billing processes
- Scheduling coordination
LANGUAGES
English
Spanish
Timeline
Assistant Manager
Cambridge Real Estate Services
10.2022 - Current
Administrative Assistant
L&J Janitorial
02.2021 - 09.2021
Customer Service Associate
The Home Depot
05.2019 - 01.2021
Highschool Diploma -
Tigard High School