Summary
Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Sanchez

Tracy,CA

Summary

Dynamic retail professional with extensive experience at Swarovski, excelling in customer service and inventory control. Proven track record of enhancing store performance through strategic merchandising and effective team leadership. Recognized for fostering a positive work culture and developing loyal customer relationships, driving repeat business and satisfaction.

Overview

8
8
years of professional experience

Work History

Full-Time Assistant Store Manager

Swarovski
08.2024 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.

Full-Time Stock Manager

Ted Baker London
05.2023 - 07.2024
  • Maintained neat and organized backroom to easily access merchandise and drive sales.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Streamlined the stock ordering process with accurate forecasting and timely communication with suppliers.
  • Set up displays of merchandise to market new products to customers.
  • Improved inventory accuracy by conducting regular audits and implementing efficient stock management systems.

Full-Time Sale Advisor

Allbirds
09.2021 - 07.2023
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.
  • Developed strong relationships with clients through regular communication and excellent customer service.
  • Cultivated network of industry professionals to support client needs beyond traditional financial advisory services.

Part-Time Stock Associate

Petsmart
09.2018 - 09.2021
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Anticipated high-demand periods by proactively maintaining adequate stock levels for popular items.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Overnight Shifts, resetting Fixtures and pricing sale items.

Seasonal / Full-Time Sales Associate

Macy's
10.2017 - 07.2018
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.

Education

John C Kimball Highschool
Tracy, CA
05-2017

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement
  • Retail operations
  • Inventory control
  • Store organization
  • Store opening and closing
  • Customer service management
  • Attention to detail

Timeline

Full-Time Assistant Store Manager

Swarovski
08.2024 - Current

Full-Time Stock Manager

Ted Baker London
05.2023 - 07.2024

Full-Time Sale Advisor

Allbirds
09.2021 - 07.2023

Part-Time Stock Associate

Petsmart
09.2018 - 09.2021

Seasonal / Full-Time Sales Associate

Macy's
10.2017 - 07.2018

John C Kimball Highschool

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