Jacqueline Sandoval
San Diego,CA
Summary
Accomplished Supervisor of Operations with proven track record in enhancing customer satisfaction, optimizing workflows, and ensuring regulatory compliance. Recognized for leadership in recruitment and significantly reducing workplace accidents and driving efficiency. Results-oriented professional offering extensive background paired with significant achievements. Leading and motivating a large team in time sensitive and demanding environment. Resourceful in administrative management known for high productivity and efficient task completion. Possess specialized skills in workflow coordination, staff supervision, and process improvement. Excel in communication, leadership, and problem-solving to enhance team performance and achieve organizational goals.
Overview
5
5
years of professional experience
Work History
Supervisor of Operations
Scripps Healthcare
San Diego, CA
03.2022 - Current
- Prepared reports summarizing key metrics, such as customer satisfaction scores, cost savings achieved.
- Managed scheduling, training and inventory control.
- Evaluated existing processes regularly for potential optimization opportunities.
- Resolved customer complaints in a timely manner while maintaining high customer satisfaction ratings.
- Responded to information requests from superiors, providing specific documentation.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Computed balances, totals or commissions to support accounting team.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Conducted regular reviews with team members to assess their performance and provide feedback as needed.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Presented performance and productivity reports to supervisors.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Developed and enforced safety protocols, significantly reducing workplace accidents.
- Ensured compliance with all applicable laws, regulations and standards.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Coordinated with other departments to ensure smooth flow of work processes and communication.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
Clinical Lead
Scripps Healthcare
San Diego, CA
03.2020 - 03.2022
- Maintained accurate records of patient progress and treatment outcomes.
- Reviewed safety protocols and policies in line with current best practice guidelines.
- Analyzed and interpreted patients' histories, symptoms and diagnostic information to develop appropriate diagnoses.
- Provided guidance to junior staff on professional development issues.
- Implemented new strategies to increase efficiency and reduce costs in the department.
- Managed resources efficiently by monitoring supplies levels, equipment maintenance.
- Organized and supervised the daily activities of other nursing staff.
- Delivered training sessions on clinical procedures and techniques to nursing teams.
- Participated in multidisciplinary team meetings to discuss cases and plan treatments.
- Identified areas for improvement in ward practices through data analysis.
- Facilitated communication between medical personnel, families, and other stakeholders.
- Assisted with recruitment and performance management processes for nursing staff.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Utilized various software and tools to streamline processes and optimize performance.
- Recognized by management for providing exceptional customer service.
- Managed inventory and supplies to ensure materials were available when needed.
- Exceeded customer satisfaction by finding creative solutions to problems.
Education
Clinical Certified Medical Assistant - Healthcare
Concorde Career College
San Diego, CA06-2015
Some College (No Degree) - General Education
San Diego City College
San Diego, CASkills
- Capital improvement management
- Recruitment and hiring
- Performance evaluation
- Coaching and mentoring
- Regulatory compliance
- Human resources management
- Safety procedures
- Task delegation
- Staff evaluation
- Workflow optimization
- Project management
- Lean practices implementation
- Verbal and written communication
- Accurate timecard keeping
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Accomplishments
- Received award for highest department patient satisfaction at 97% recommended for FY 2024
- Met all quality metrics for FY 2024
References
References available upon request.
Timeline
Supervisor of Operations
Scripps Healthcare
03.2022 - Current
Clinical Lead
Scripps Healthcare
03.2020 - 03.2022
Clinical Certified Medical Assistant - Healthcare
Concorde Career College
Some College (No Degree) - General Education
San Diego City College