Jacqueline Sandoval-Garcia
Petaluma,CA
Summary
Compassionate individual with established experience providing support to students. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Care Coordinator
Muir Wood Teen
2023.10 - Current
- Used company software and databases to maintain records of services performed and patient conditions.
- Built strong relationships with clients to deliver emotional support and companionship.
- Administered medications to relieve symptoms and monitor effects on clients.
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Enhanced patient engagement and motivation through empathetic communication and rapport-building techniques.
Behavioral Health Technician
Good Heart Recovery
2023.01 - 2024.08
- Supported patients needing medical care to relieve patient anxiety and promote positive outcomes.
- Conducted client rounds to check on residents.
- Facilitated group therapy sessions to help clients develop coping strategies and social skills.
- Administered medications to relieve symptoms and monitor effects on clients.
- Performed client intake procedures according to internal standards for new admissions.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Searched resident belongings prior to and during stays.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
Babysitter
Private Family Client
2022.08 - 2022.12
- Watched three children ages 7, 4, and 1
- Engaged with children on individual basis to build positive relationships.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared healthy, age-appropriate snacks and meals.
Front Desk/Kids Club Attendant
City Sports Clubs
2022.03 - 2022.06
- Worked front desk when I had no children in kids club
- Would help people set up their memberhsip for the gym and also take phone calls and redirect them to the appropriate person
- When I had children I would take care of about 5 kids or more at once of all different ages
- I was able to build some bonds with some parents that they even asked me to babysit their kids at home.
- Enforced rules of club and resolved conflicts quickly and professionally to maintain safety and bolster pleasant experiences for participants.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Removed clutter, cleaned spills and sanitized toys to protect children from hazards and germs.
Front Desk Receptionist/Office Assistant
ChiroMarin
2021.05 - 2022.02
- Scheduled appointments and answer phone calls
- Respond to emails, send faxes, and check insurance coverages
- I would put patients in designated rooms and would also put them on a decompression table if they were coming in for that service.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Helped office staff prepare reports and presentations for internal or client-related use.
- Responded to inquiries from callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
Receptionist/Administrative Assistant
Massage Heights
2018.10 - 2019.11
- Worked closely with shift manager to solve problems and handle customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Cashier
Fruta
2017.04 - 2018.05
- Used POS system to enter orders, process payments and issue receipts.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Cashier
The Habit
2016.10 - 2017.04
- Would also prepare pick up orders and prepare some food items
- Used POS system to enter orders, process payments and issue receipts.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Greeted customers entering store and responded promptly to customer needs.
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - Social And Behavioral Sciences
Santa Rosa Junior College
12.2022
High School Diploma -
Petaluma High School
06.2018
Skills
- Medical Terminology
- Communications
- Bilingual/ Spanish
- Critical Thinking
- Patient Safety
- Excellent Customer Service Skills
Timeline
Care Coordinator
Muir Wood Teen
2023.10 - Current
Behavioral Health Technician
Good Heart Recovery
2023.01 - 2024.08
Babysitter
Private Family Client
2022.08 - 2022.12
Front Desk/Kids Club Attendant
City Sports Clubs
2022.03 - 2022.06
Front Desk Receptionist/Office Assistant
ChiroMarin
2021.05 - 2022.02
Receptionist/Administrative Assistant
Massage Heights
2018.10 - 2019.11
Cashier
Fruta
2017.04 - 2018.05
Cashier
The Habit
2016.10 - 2017.04
Associate of Arts - Social And Behavioral Sciences
Santa Rosa Junior College
High School Diploma -
Petaluma High School
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