Summary
Overview
Work History
Education
Skills
Timeline
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JACQUELINE SANTANA

Orlando,FL

Summary

Experienced housekeeping professional with a proven record of enhancing operations, adept at problem-solving. Strong relationship builder with stakeholders, highly organized, and reliable in managing multiple priorities. Dedicated problem-solver with exceptional communication skills, ready to leverage 10+ years of experience for new challenges.

Overview

22
22
years of professional experience

Work History

Housekeeper

Fore Property Company
Orlando, Florida
01.2021 - Current
  • Delivered exceptional customer service by promptly addressing resident and guest requests, resolving issues within set timeframes
  • Ensured vacant apartments were move-in ready through regular inspections, enhancing the resident experience
  • Collaborated with the property manager to strategically schedule housekeeping tasks in line with occupancy and resident needs
  • Managed a list of vacant apartments, overseeing their cleaning and preparation for timely turnovers
  • Maintained unwavering commitment to customer satisfaction by overseeing and executing all housekeeping tasks to residents' and guests' contentment.

Leasing Agent

The Liberty Group
Orlando, FL
01.2020 - 01.2020
  • Collaborated e ectively with building administration, maintenance, and security teams to ensure tenant satisfaction
  • Veri ed lease applications promptly, assisting lessees during move-in
  • Proactively welcomed and educated new occupants on occupancy policies for a smooth transition
  • Presented available rental units, skillfully negotiating terms for mutual bene t
  • E ciently scheduled property showings, streamlining the leasing process
  • Conducted market research to maintain competitive pricing and boost occupancy rates, contributing to property success.

Housekeeping Manager

The Core Club
New York, NY
07.2017 - 01.2019
  • Pro ciently managed productivity, cost control, and company systems for enhanced e ciency
  • Diligently assessed and maintained furniture, xtures, and décor for optimal environment
  • Ensured impeccable cleanliness in guest rooms and public areas through thorough inspections
  • Demonstrated exceptional leadership, resulting in consistently high customer satisfaction
  • Spearheaded team meetings, fostering e ective communication and collaboration
  • Swiftly resolved guest complaints, ensuring a positive guest experience
  • Developed and implemented training materials for new housekeeping sta
  • Trained new and existing employees, ensuring a skilled workforce
  • Played a pivotal role in training new housekeepers during Grand Hotel's expansion
  • Consistently monitored and mentored employee performance for growth.

Executive Secretary

National Energy Commission
10.2004 - 03.2006
  • Prepared agendas for different meetings.
  • Performed different administrative assistant activities.
  • Responsible for writing executive letters.
  • Maintained and organized archive files.

Receptionist

Dominican Metallurgical Complex (METALDOM)
04.2002 - 08.2004
  • Responsible for writing reference letters for employees.
  • Ordered checks for a variety of payments.
  • In-charge of the hiring process for new employees.

Education

Bachelor of Arts - Marketing

University of Technology of Santiago, UTESA
Santo Domingo, Dominican Republic
OCT,2004

Skills

  • Excellent communication and interpersonal
  • Skills
  • Strong organizational, project management
  • And detail-oriented skills
  • Skilled in using Microsoft O ce
  • Prioritization and Task Management
  • Collaborative Problem Solving

Timeline

Housekeeper

Fore Property Company
01.2021 - Current

Leasing Agent

The Liberty Group
01.2020 - 01.2020

Housekeeping Manager

The Core Club
07.2017 - 01.2019

Executive Secretary

National Energy Commission
10.2004 - 03.2006

Receptionist

Dominican Metallurgical Complex (METALDOM)
04.2002 - 08.2004

Bachelor of Arts - Marketing

University of Technology of Santiago, UTESA

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JACQUELINE SANTANA