Jacqueline Savell
Revenue Cycle Professional
Smiths Station,AL
Summary
Professional Client Account Supervisor with proven track record of driving client satisfaction and business growth. Skilled in relationship management, strategic planning, and problem-solving, with strong focus on team collaboration and adapting to evolving client needs. Known for reliability and consistently meeting and exceeding client expectations.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Client Account Supervisor
XIFIN
11.2023 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Developed comprehensive reports on account performance, presenting results to senior management during regular meetings.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Organized daily workflow and assessed appropriate staffing to provide optimal service.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Partnered with business leaders to deliver services that support company objectives and consistent with corporate values.
- Coordinated internally with various departments to ensure seamless implementation of new product features or enhancements requested by clients.
- Gained trust from clients by demonstrating expertise in their industries while consistently delivering high-quality service tailored specifically to their needs.
- Boosted client satisfaction by addressing concerns, providing solutions, and maintaining strong relationships.
- Ensured accurate billing and invoicing through diligent record keeping and organization skills.
- Delivered exceptional customer service with timely communication and proactive problemsolving.
- Mentored junior team members in best practices for managing successful client accounts.
Revenue Cycle Supervisor
Pathgroup Labs
12.2022 - 11.2023
- Streamlined billing procedures for increased accuracy, reducing errors and improving overall collections.
- Collaborated with cross-functional teams to develop and implement revenue cycle policies and procedures.
- Conducted regular staff meetings to review performance metrics, address challenges, and foster an environment of continuous improvement within the team.
- Developed key performance indicators for the team, monitoring progress toward goals and providing actionable feedback to staff members.
- Enhanced revenue cycle efficiency by implementing strategic process improvements and workflow optimizations.
- Trained, evaluated, and challenged team of 15 personnel.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
Revenue Cycle Team Lead
Pathgroup Labs
07.2020 - 12.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Worked different stations to provide optimal coverage and meet production goals.
Revenue Cycle Analyst
Pathgroup Labs
05.2016 - 07.2020
- Implemented process improvements that reduced denial rates and increased overall reimbursement levels.
- Developed strong working relationships with payers, promoting collaboration in resolving complex reimbursement challenges.
- Contributed to improved cash flow by monitoring and resolving aged account balances in a timely manner.
- Collaborated with cross-functional teams to develop strategies for optimizing the revenue cycle process.
- Responsible for analyzing and rectifying daily edits from ADT Registration Interface, ClaimsManager, ClaimLogic, IDX claim logic, and Payers, to include corrections to invoices for accuracy in billing. This includes working with the Business Office and Clinical Lab Staff to resolve outstanding edit issues, including writing and enhancing edits. Work closely with Supervisor to ensure that day-to-day processes are efficiently and effectively editing correctly.
- Processes Charge Corrections.
- Create and enhance edits.
- Research AMA, CMS, CCI edits as required.
- Assists Supervisor to implement change to insure accurate workflow processes. Continuously monitors and evaluates work flow, making changes as needed.
- Works and resolves simple to moderately complex system edits.
- Perform all job responsibilities in alignment with the industry’s best security practices and regulatory guidelines to protect the confidentiality, integrity, and availability of protected health information and other sensitive company data.
Laboratory Technician
Williamson Medical Center
06.2015 - 05.2016
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Operated basic laboratory equipment such as balances, pH meter, colorimeter, spectrophotometer, autoclave and evaporator.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Maintained documentation on tests performed in lab.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Calibrated and maintained instruments to keep equipment fully operational.
- Conducted routine equipment maintenance, ensuring optimal performance and reducing downtime.
- Kept laboratory supplies prepared by inventorying stock, placing orders and verifying receipt.
- Trained new associates in laboratory procedures and standards.
- Adapted quickly to changes in test protocols or methodologies, maintaining productivity during periods of transition.
Laboratory Technician
Labcorp Integrated Oncology
08.2013 - 08.2015
- Performed routine lab and department maintenance to keep area clean and orderly.
- Documented information by maintaining daily logs and equipment record books.
- Collected and performed analytical testing on in-process product.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Supported regulatory compliance efforts through adherence to guidelines and thorough record-keeping practices.
- Operated and performed preventative maintenance on laboratory equipment and instruments.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
- Calibrated and maintained instruments to keep equipment fully operational.
Education
General Science
Middle Tennessee State University
Murfreesboro, TN05-2016
Skills
- Data-driven decision making
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
- Team collaboration
- Verbal and written communication
- Relationship building
- Sales operations
- Sales presentations
- Self motivation
- Client relationship management
- Customer relationship management
- Operations management
- Customer complaint resolution
- Staff supervision
- Adaptability
- Teamwork and collaboration
- Proficient with Microsoft Office Suite
Accomplishments
- Supervised team of 15 staff members.
- Initiated and supervised a dialing for dollars project that resulted in over 2.8 million dollars in outstanding AR collected for the client within 2 months.
Certification
- CRCR, HFMA - 05/30/2023 - Present
Timeline
Client Account Supervisor
XIFIN
11.2023 - Current
Revenue Cycle Supervisor
Pathgroup Labs
12.2022 - 11.2023
Revenue Cycle Team Lead
Pathgroup Labs
07.2020 - 12.2022
Revenue Cycle Analyst
Pathgroup Labs
05.2016 - 07.2020
Laboratory Technician
Williamson Medical Center
06.2015 - 05.2016
Laboratory Technician
Labcorp Integrated Oncology
08.2013 - 08.2015
General Science
Middle Tennessee State University
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