Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Jacqueline Schivo

Roseville,CA

Summary

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. A positive individual with a strong belief in servitude leadership.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Financial Clearance Team Lead

R1 Rcm
11.2022 - Current
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Coached team members in techniques necessary to complete job tasks.
  • Worked different service lines to provide optimal coverage and meet production goals.
  • Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
  • Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
  • Adjusted equipment to meet different productivity levels.
  • Facilitating financial success for department offshore and onshore - through automated dialer campaigns.
  • Creating job aids for department which are used for company resources and workflows.
  • Supported 25 direct team members with daily processes and productivity.

Senior Patient Access Representative

Sutter Health- Shared Services S3
11.2016 - 11.2022
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
  • Providing excellent customer service by promptly answering patient and team member inquiries.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Performed patient registration functions to serve as initial contact point for medical office visits.
  • Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Trained new staff on electronic medical record and pre registration processes and procedures.
  • Answered incoming calls, registered for patient appointments and updated medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Facilitated communication between patients and various departments and staff.
  • Trained new staff on quality standards, phone etiquette and different service line workflows.
  • Offered simple, clear explanations to help patients and families understand hospital policies and procedures.
  • Resolved patient complaints using established follow-up procedures.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Offered training to team members on a one on one basis.
  • Created and updated all job aids used throughout entire patient access service department.

Sales Representative Team Leader

Lucky Brand Jeans
11.2014 - 07.2019
  • Fostered vital customer relationships to generate sales.
  • Trained and mentored new sales representatives.
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Set and achieved company defined sales goals.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
  • Developed and implemented sales strategies to increase profits.

Sales Representative

JKB Financial
07.2011 - 07.2016
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services and competitors to enhance sales presentations.
  • Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
  • Developed strong rapport with customers and created positive impression of business.
  • Inbound, Outbound calls daily- great phone etiquette.

Education

Associates Degree - Communications

Sierra College
Rocklin, CA
06.2012

Skills

  • Workplace Safety
  • Microsoft Excel
  • Process Improvement Initiatives
  • Key Performance Indicators (KPI)
  • Performing Evaluations
  • Time Management
  • Task Monitoring
  • Production Standards
  • Team-Building Exercises
  • Genesis Applications
  • EPIC - EHR
  • Staff Coaching
  • Quality Assurance
  • Team Monitoring
  • POS Transactions
  • Team Member Motivation
  • Insurance Verification Expert

Accomplishments

  • Sutter SPAA award- 2022
  • CHAA certified since 2018
  • Pioneers of Change Ambassador - Company Morale Support
  • Achieved Star Award by completing Predictive Dialer with accuracy and efficiency.
  • Achieved Shining Star award for being an inspiration to the team with moral support and skills training.
  • Led onsite and virtual training for several Sutter departments in patient access.

Certification

  • Certified Patient Access Representative, CHAA - 2018-current

Languages

Spanish
Elementary

Timeline

Financial Clearance Team Lead

R1 Rcm
11.2022 - Current

Senior Patient Access Representative

Sutter Health- Shared Services S3
11.2016 - 11.2022

Sales Representative Team Leader

Lucky Brand Jeans
11.2014 - 07.2019

Sales Representative

JKB Financial
07.2011 - 07.2016

Associates Degree - Communications

Sierra College

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Jacqueline Schivo