Jacqueline Schmeltz
Belleville
Summary
Highly adaptable team leader with excellent background of quick and effective performance. Creates dynamic and positive workplace culture to align with organizational mission and values. Trains new hires and mentors struggling workers to achieve overall team success. Fast-learner with interest in developing new skills to better support staff and management.
Overview
19
19
years of professional experience
Work History
Team Lead
FedEx
01.2022 - Current
- Facilitate weekly status reports.
- Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
- Collaborated with other leads and account administrator to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Updated internal databases and systems with account information to maintain concise, clear records.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Assisted with integration of new team by learning and teaching tasks and procedures.
- Coached team members in techniques necessary to complete job tasks.
Rural Mail Carrier
Untied States Postal Service
09.2005 - 01.2022
- Maintained records on customers with mail forwarding and change of address requests.
- Sorted mail according to order of address appearance for easy access in field.
- Directly interacted with customers to deliver mail, packages and ordered goods.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Exceeded goals through effective task prioritization and great work ethic.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
- Devised and implemented processes and procedures to streamline operations.
Medical Records Clerk
United States Air Force Reserve
01.2009 - 01.2015
- Maintained patient records in compliance with security regulations.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Reviewed charts and flagged incomplete or inaccurate information.
- Maintained patient confidence by keeping patient records information confidential.
Dispatcher
J&T Crova Towing
03.2006 - 09.2011
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out drivers to assist on hourly callers based on locations, needs and worker availability.
- Directed dispatching, routing and tracking of fleet vehicles.
- Trained new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction.
- Closely monitored dispatch board to triage and prioritize daily calls.
- Responded to daily caller requests with information about assistance and timeframes.
Education
No Degree - General Education
Eastern Michigan University
Ypsilanti, MISkills
- Service Improvements
- Effective Communications
- Employee Training
- Task Delegation
- Workflow Management
- Data Entry
- Task Concentration
- Willing to Learn
- Teamwork and Collaboration
- Coaching and Mentoring
- Performance Monitoring
- Customer Focus
Accomplishments
Promoted from Managed Account Coordinator to Team Lead, October, 2022.
Awards
Awarded Bravo Zulu Award by Dan Hyman, August, 2022.
Awarded Bravo Zulu Award by Amie Chiu, August 2024.
Timeline
Team Lead
FedEx
01.2022 - Current
Medical Records Clerk
United States Air Force Reserve
01.2009 - 01.2015
Dispatcher
J&T Crova Towing
03.2006 - 09.2011
Rural Mail Carrier
Untied States Postal Service
09.2005 - 01.2022
No Degree - General Education
Eastern Michigan University