Jacqueline Schneider
Hearing Instrument Specialist
Woodland Hills,CA
Summary
Knowledgeable Hearing Instrument Specialist well-versed in testing hearing, fitting devices and educating patients. Good communication and conflict resolution skills with an organized nature and flexible approach to working with individual clients.Customer Service/ Sales driven expert at maintaining customer satisfaction while driving revenue to its maximum potential
Overview
5
5
years of professional experience
Work History
Debt Recovery Specialist
My Accounting Center / IRS Debt Help
North Hollywood , CA
01.2015 - 07.2017
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
- Trained new team members on scripts, company services and collection strategies.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Calculated clients' available monthly income to meet debt obligations.
- Answered over Number customer communications per day via telephone, email and web chat.
- Responded to client concerns and questions about credit scores and methods to improve numbers.
- Produced budget tools, educational support and referrals for clients.
- Negotiated with creditors on behalf of clients to arrange for payment adjustments, interest rate reductions or payment plans.
Hearing Instrument Specialist
Miracle Ear
Culver City , Ca
10.2017 - 02.2018
- Used marketing and sales strategies to promote business and increase revenue.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Tested hearing with complete audiological examinations
- Reached and surpassed monthly goals to create a 1 million dollar location in a challenging area
- Administered air conduction, bone conduction, and speech audiometry tests.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
Hearing Instrument Specialist
Miracle Ear
Woodland Hills , Ca
03.2020 - Current
- Used marketing and sales strategies to promote business and increase revenue.
- Attended professional development courses to maintain current understanding of industry advances in devices and treatment protocols.
- Fit devices to specific patient physiology for maximum comfort and effectiveness.
- Tested hearing with complete audiological examinations.
- Educated clients about how to properly use, maintain and store devices.
- Performed basic screening procedures such as pure tone screening, otoacoustic screening and screening of ear canal status using otoscope.
- Administered air conduction, bone conduction, and speech audiometry tests.
- Counseled patients and families on communication strategies and effects of hearing loss.
- Carried out day-day-day duties accurately and efficiently.
Education
Business Management
LAVC
City Of Los Angeles, CA05.2012
Skills
- Critical Thinking
- Business Understanding
- Testing Procedures
- Hearing Support Devices
- Patient Medical Histories
- Operational Procedures
- Treatment Protocols
- Active Listening
- Course Development
- Customer Satisfaction
- Office Management
- Product Fittings
- Instrument Accuracy
- Emergency Situations
- Medication Side Effect Knowledge
- Dispensing Protocols
- Complex Problem-Solving
- Patient Data Management Systems
- Hearing Aid Technology Expertise
- Presentation Abilities
- Reading Comprehension
- Quality Control Procedures
- Recordkeeping Requirements
- Compliance Issues
- Creative Solutions
- Operational Standards
- Creative Thinking
- Time Management
- Audiological Examinations
- Infection Control Measures
- Bone Conduction Testing
- Microsoft Excel
- Communication Devices
- Patient Flow
- HIPAA Regulations
- Emotional Support
- Office Support
- Patient Treatment
- Utilization Management
- Electronic Charting
- Speech Testing
- Protocol Development
- Client Support
- Customer Service Skills
- Data Entry
Timeline
Hearing Instrument Specialist
Miracle Ear
03.2020 - Current
Hearing Instrument Specialist
Miracle Ear
10.2017 - 02.2018
Debt Recovery Specialist
My Accounting Center / IRS Debt Help
01.2015 - 07.2017
Business Management
LAVC
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