Jacqueline Schwan
Williston,ND
Summary
With over 33 years of experience as a registered nurse, I bring extensive knowledge in various health areas. Expertise in critical thinking and problem-solving enables effective solutions in challenging situations. Building positive professional relationships is a natural strength, prioritizing the development of a strong rapport with others. Eager to expand knowledge and skills, embracing new ideas and staying up-to-date with industry advancements. Adhering to the scope of nursing practice is of utmost importance, firmly believing in the principles of doing no harm and advocating for the health and well-being of those entrusted to my care.
Overview
33
33
years of professional experience
Work History
Telephone Triage Nurse/ Nurse Lead Primary Care
CHI St Alexius Primary Care Clinic Williston/
11.2016 - Current
- Provided accurate medical advice to patients over phone, ensuring prompt and effective care.
- Improved patient outcomes by assessing urgency of symptoms through telephone assessments.
- Delivered patient education to enhance understanding of health conditions and treatment plans.
- Utilized clinical knowledge to assist patients with symptom management, improving comfort.
- Coordinated with healthcare providers to streamline patient care and reduce wait times.
- Improved efficiency in case management by prioritizing patient needs during triage calls.
- Ensured patient safety by identifying critical cases requiring immediate intervention.
- Recognized for maintaining high patient satisfaction, delivering empathetic and clear communication.
- Ensured timely follow-up by scheduling necessary appointments and referrals.
- Assisted in improving healthcare access for patients by offering reliable telephonic guidance.
- Prioritized patient calls based on severity, ensuring critical cases received prompt attention.
- Facilitated seamless care coordination with medical teams, enhancing continuity of care.
- Trained new staff members in triage protocols, enhancing team effectiveness.
- Relayed triage information and facilitated communication between provider and patient concerning patient disposition.
- Scheduled appointments for patients not requiring emergency services but needing examination from provider and consulting directly with provider.
- Performed additional clinic and non-triage nurse duties such as instructing patients in general and specific medical care and health issues and administering or dispensing medication and injections.
- Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
- Maintained clear communication with healthcare providers, ensuring proper documentation of telephone encounters for continuity of care.
- Served as a resource to other nurses within the organization seeking guidance on proper telephone triage techniques and procedures.
- Managed crisis situations calmly and professionally, coordinating prompt intervention from appropriate medical staff when necessary.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
American claims services, Inc. a division of york risk services, inc.
02.2015 - 11.2016
- Responsibilities- Case management of injured workers in the oil and gas industry throughout the USA
- Accomplishments- I currently assist injured workers in finding treatment for any injuries sustained on the job
- I am able to suggest first aid options for injuries, assist in comfort measures
- I assist in obtaining appropriate medical evaluations in a timely manner
- Skills Used: Nursing assessment skills telephonically, Public relations with various medical establishments throughout the USA, Identify when an injury requires comprehensive care and management, first aid suggestions for minor injuries
VA Tele-health nurse, VA c.b.o.c.
03.2014 - 02.2015
- Responsibilities- Ensured all clients on my tele-health panel were within their set daily limits of vital signs via home monitoring with tele-health equipment
- Reported any vital signs that were abnormal to the care coordinator assigned to the veteran at the Fargo VA Hospital
- I assisted newly assigned veterans with the home set up of their equipment
- Accomplishments- I worked very closely with our VISN to broaden the tele-health services for our area as we are in a very remote part of the state
- Skills Used: Critical thinking, nursing judgement, Phlebotomy skills, Daily computer troubleshooting of tele-health equipment, Communication skills and interpersonal relationship development
northwest human service center
02.2012 - 02.2014
- Responsibilities- I provided outpatient mental health and addictions nursing care
- This involved medication counseling, assisting in medication box filling for medication compliance, discussion of any issues clients were having
- Skills Used: assessment and ability to identify when a mentally ill client was in crisis, clear and concise communication skills to all medical facilities in the community
Nurse Clinic Manager
Craven hagan clinic, mercy medical center
05.2005 - 09.2011
- Responsibilities: I was the Nurse Clinic Manager for Family Practice, General Surgery Clinics, Orthopedic Clinic, Visiting Specialty Clinic, ENT Clinic and the Occupational Health Clinic
- Skills Used: clear and concise communication skills, leadership skills, positive work relationships with all medical providers
Online Instructor
Williston State College
01.2000 - 06.2005
- Responsibilities: Online Instructor for the Human Diseases and Surgical Procedures class that was required for the Medical Transcriptionist course
- Skills Used: professional knowledge of human diseases and surgical procedures, professional knowledge of pharmacology
Clinic Nurse/Director of Nursing
Trenton Indian Service Area
01.2001 - 01.2005
- Responsibilities: I was responsible for all patient care, clinic staffing, Infection Control and OSHA guidelines regarding exposure to high risk diseases
Mercy Medical Center, Williston,ND
04.1992 - 11.2001
- I have experience of Medical Surgical nursing, ICU/ER nursing, Labor/Delivery, Post Partum/ Newborn Nursery, Inpatient Mental Health and some shift Nurse Supervising nursing at Mercy Hospital from 1992 to 2001
Education
Bachelors Of Science - Nursing
University of Mary
Bismarck, ND01.2001
DIPLOMA - NURSING PROGRAM
SASKATCHEWAN INSTITUTE OF APPLIED SCIENCE AND TECHNOLOGY
REGINA, SASKATCHEWAN01.1991
Skills
- Skilled Communicator
- Attentive listening skills
- Nursing assessments
- Clinical judgement
- Safety practices
- Scope of practice
- Patient triage
- Care coordination
- Clinical judgment
- Staff scheduling
- Led Monthly Nurse Meetings
- Ran daily huddles with staff
- Coaching staff as needed
Timeline
Telephone Triage Nurse/ Nurse Lead Primary Care
CHI St Alexius Primary Care Clinic Williston/
11.2016 - Current
American claims services, Inc. a division of york risk services, inc.
02.2015 - 11.2016
VA Tele-health nurse, VA c.b.o.c.
03.2014 - 02.2015
northwest human service center
02.2012 - 02.2014
Nurse Clinic Manager
Craven hagan clinic, mercy medical center
05.2005 - 09.2011
Clinic Nurse/Director of Nursing
Trenton Indian Service Area
01.2001 - 01.2005
Online Instructor
Williston State College
01.2000 - 06.2005
Mercy Medical Center, Williston,ND
04.1992 - 11.2001
DIPLOMA - NURSING PROGRAM
SASKATCHEWAN INSTITUTE OF APPLIED SCIENCE AND TECHNOLOGY
Bachelors Of Science - Nursing
University of Mary
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