JACQUELINE SENECAL
Customer Service Representatives/Collections
Lodi,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
17
17
years of professional experience
Work History
Customer Service Collections Representative
Pacific Bell Telephone
02.1999 - 11.2008
- Worked in high-volume call center where I handled anywhere from 100 to 200 calls per person.
- Would have to empathize with our customers on daily basis.
- Negation skills and making sure that we abide by PUC/FCC protocol when restoring customers lines if they were interrupted.
- Would have to update information on accounts.
- Would take payments via check or credit card or by mail, I would make proper notes to verify on accounts.
- Would restore services and disconnect services if payment wasn't fulfilled as promised.
- Handled inbound calls and outbound calls at any time.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Followed through on all critical inter-departmental escalations to increase customer retention, rates,
- Promptly responded to inquiries and requests from prospective customers
- Increased efficiency and team productivity by promoting operational best practices
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time and productivity
Manager
The 4J's Maintenance And Lawn Care Service
01.1997 - 12.1998
- This was a family-owned business.
- With a total of 4 employees and 40 accounts.
- Marketed the business with making flyers and handing them out on my off time.
- Scheduled, cancelled, and rescheduled appointments.
- Handled inventory for all lawn maintenance and placing orders for products needed to have on stock for jobs.
- Handle payroll on the lotus program.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers
Medical Representative
Dr. Mullin DDM
01.1992 - 10.1992
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company
- Completed clerical duties and tasks for clinic administration
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Handled customer service inquiries in person, via telephone and through email
- Built and maintained positive working relationships with patients and staff
- Filed and maintained patient records in accordance with HIPAA regulations
Education
Cerificate - Accounting And Finance
San Joaquin Delta College
Stockton, CA07.2025
Skills
- Regulatory Compliance
- Delinquent Account Management
- Conflict Resolution Techniques
- High-Volume Environments
- Payment Plan Implementation
- Policy and Procedure Adherence
- Collection Calls
- Customer Loyalty
- Assisting Dispatch
- Credit Evaluation
- Communications Strategies
- Quality Control Policies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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REFERENCES
1) Tracie Chestine-Ortiz : Manager/Pacific Bell : Phone Number:209-570-7895
2) Tina Rodrquiez ; Co-worker/Pacific Bell :Phone Number:916-300-6763
3) Tina Murray : Co-worker/Pacific Bell : Phone Number:916-628-2587
40 Pam Mc.Murtrie : Personal Friend : Phone Number:209-263-2596
Timeline
Customer Service Collections Representative
Pacific Bell Telephone
02.1999 - 11.2008
Manager
The 4J's Maintenance And Lawn Care Service
01.1997 - 12.1998
Medical Representative
Dr. Mullin DDM
01.1992 - 10.1992
Cerificate - Accounting And Finance
San Joaquin Delta College
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