JACQUELINE SENECAL
Customer Service Representatives/Collections
Lodi,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled professional with experience in collections, customer service and data entry. Exceptional interpersonal and problem-solving skills. Effectively mediates customer disputes and collects payment in timely manner.
Overview
17
17
years of professional experience
Work History
Customer Service Collections Representative
Pacific Bell Telephone
Carmichael, CA
02.1999 - 11.2008
- Worked in high-volume call center where I handled anywhere from 100 to 200 calls per person.
- Would have to empathize with our customers on daily basis.
- Negation skills and making sure that we abide by PUC/FCC protocol when restoring customers lines if they were interrupted.
- Would have to update information on accounts.
- Would take payments via check or credit card or by mail, I would make proper notes to verify on accounts.
- Would restore services and disconnect services if payment wasn't fulfilled as promised.
- Handled inbound calls and outbound calls at any time.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Investigated and resolved customer inquiries and complaints quickly.
- Created and maintained detailed database to develop promotional sales.
- Followed through on all critical inter-departmental escalations to increase customer retention, rates,
- Promptly responded to inquiries and requests from prospective customers
- Increased efficiency and team productivity by promoting operational best practices
- Exhibited high energy and professionalism when dealing with clients and staff
- Met customer call guidelines for service levels, handle time and productivity
Manager
The 4J's Maintenance And Lawn Care Service
Lodi, CA
01.1997 - 12.1998
- This was a family-owned business.
- With a total of 4 employees and 40 accounts.
- Marketed the business with making flyers and handing them out on my off time.
- Scheduled, cancelled, and rescheduled appointments.
- Handled inventory for all lawn maintenance and placing orders for products needed to have on stock for jobs.
- Handle payroll on the lotus program.
- Managed and motivated employees to be productive and engaged in work.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers
Medical Representative
Dr. Mullin DDM
Lodi, CA
01.1992 - 10.1992
- Arranged appointments with doctors, pharmacists and medical teams to raise awareness of latest product launches
- Directed incoming calls to internal personnel and departments, routing to best-qualified department
- Verified and updated demographic and other personal information for clients with respect to personal boundaries when asking for important details
- Used computer programs and registration systems to schedule patients for routine and complex procedures
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution, and medical care
- Fielded concerns surrounding patients and care, liaising between physician, patient, and insurance company
- Completed clerical duties and tasks for clinic administration
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Handled customer service inquiries in person, via telephone and through email
- Built and maintained positive working relationships with patients and staff
- Filed and maintained patient records in accordance with HIPAA regulations
Education
Cerificate - Accounting And Finance
San Joaquin Delta College
Stockton, CA07.2025
Skills
- Regulatory Compliance
- Delinquent Account Management
- Conflict Resolution Techniques
- High-Volume Environments
- Payment Plan Implementation
- Policy and Procedure Adherence
- Collection Calls
- Customer Loyalty
- Assisting Dispatch
- Credit Evaluation
- Communications Strategies
- Quality Control Policies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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REFERENCES
1) Tracie Chestine-Ortiz : Manager/Pacific Bell : Phone Number:209-570-7895
2) Tina Rodrquiez ; Co-worker/Pacific Bell :Phone Number:916-300-6763
3) Tina Murray : Co-worker/Pacific Bell : Phone Number:916-628-2587
40 Pam Mc.Murtrie : Personal Friend : Phone Number:209-263-2596
Timeline
Customer Service Collections Representative
Pacific Bell Telephone
02.1999 - 11.2008
Manager
The 4J's Maintenance And Lawn Care Service
01.1997 - 12.1998
Medical Representative
Dr. Mullin DDM
01.1992 - 10.1992
Cerificate - Accounting And Finance
San Joaquin Delta College