Jacqueline Shaw
Management
Oklahoma City,OK
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Warehouse clerk
Kimray
02.2022 - 10.2023
- I pull parts to fulfill customers' orders
- Communicated with teammates and supervisors to maintain smooth operations and quickly handle any issues impacting warehouse operations or customer satisfaction.
Record Control Clerk
City of
10.2019 - 06.2020
- I maintained small and large flies in alphabetical or numerical order according to subject matter
- I located and retrieved large volumes of documents and records that needed to be scanned or copied files, other sources of information in response to requests from other City personnel, outside agencies and citizens
- I worked with the Chiefs inspectors, Senior management, Supervisors and Citizens and other city personnel to make sure these requests were completed in a timely fashion.
- Prepared and maintained comprehensive production reports to highlight production developments for management review.
- Prepared job order documents and gave timely approvals.
- Compiled and recorded production data from customer orders and work tickets, generating metrics to report productivity for auditors and leadership.
Senior Customer Service Representative
City of Oklahoma City
01.2019 - 10.2019
- I greeted and helped patrons with their financial transactions by phone or in person while maintaining tact and diplomacy
- I receive and exchange money for tickets, post bonds and setup extensions or continuances, court costs, and inputting information into various computer systems; all while making sure that all my financial transactions and paperwork are accurate as well.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Engaged clients in person and over phone to answer questions and address complaints.
- Researched and rapidly resolved client conflicts to maintain key accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Educated customers about billing, payment processing and support policies and procedures.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Patient Financial Advocate
Integris Medical Center
01.2018 - 01.2019
- I obtain and evaluate the financial status of the patient including demographics and financial information
- I collect co-pays, deductibles, and non-covered expenses
- Liaison between the patient and family and the government agencies
- I identify and verify liable parties/insurance carriers by appropriate financial class and payor plan.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Worked with patients to ascertain issues and make referrals to appropriate specialists.
Registered Medical Assistant
Oklahoma Heart Hospital
12.2013 - 01.2018
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
- Taught patients about medications, procedures, and care plan instructions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Performed medical records management, including filing, organizing and scanning documents.
- Completed clinical procedures and gathered patient data for interpretation by physician.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Measured patient pulse oximetry.
Revenue Management Representative
AT&T, AT&T Telecommunications
06.1999 - 07.2012
- Call Center)
- Research and handling lost, unidentified or misapplied payments, dishonored checks and/or claims, collections, customer service, customer inquiries, billing, escalations
- Obtains, establishes, and assesses the customer's credit information including denial, restoring accounts or disconnections of the existing service, account maintenance
- Incoming and outgoing calls to collect on customers’ accounts
- Providing excellent customer service
- Jobs held inner office include Early warning Center, Long Distance, Bankruptcy, and U-verse
- Union Steward: I was voted into this position by my peers:
- My duties include being the voice for my fellow peers by negotiating their issues and concerns with management
- Such as setting forth the grievance process to come to a resolution that benefits all
- PMEI Committee member: My duties include discussing the concerns and new ideas that are submitted to the committee by the representatives of the office with the management team.
Referral Representative /Peer Coach
AT&T
- Duties include but are not limited to: Leading and chairing group meetings with my manager and when she was absent
- Effectively coaching my fellow peers on performance-based tasks and supporting the Coach by providing answers to many questions brought forth by my team members
- Sales:
- Sell AT&T products and services such as phone lines, home phone devices, and adding additional services to the customers.
Shift Manager
Supercuts
01.1994 - 01.1998
- For 4 Years
- I opened and closed the store and disciplined the staff as needed
- I assisted on the hiring and releasing of employees
- I also helped to train the staff members
- I counted down the cash draw between shifts and at closing and made deposits.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coordinated merchandising, promoted new products and increased brand awareness.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Enhanced processes by pinpointing bottlenecks and working with supervisor to resolve.
- Managed staff hiring, training and supervision.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Scheduled staff to establish adequate coverage during peak business hours.
- Exercised composure under pressure and in escalated customer service scenarios.
- Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
Education
Bachelors - healthcare administration and Ethics
Mid America Christian University
05.2017
Skills
- Customer service, computer skills in compiling, organizing and analyzing data and information, 4 years of supervisor and leadership skills, Billing, Authorizations, Sales, Excellent Patient care, Scheduling, Administrative, Triage, maintaining correct and organized patient records, Trainer, Peer coach, hiring, Collections, onboarding,negotiating skills,Avaya,Claims, Microsoft office, EMR, Epic, Human resources, Union Steward, Money handling, Research, accounts receivable, PeopleSoft, Oral and written Communication, and Analyzing charts and accounts for validation,Skill in recruiting and assessing applicants, in-code, ,IVR,13 years call center experience, billing and collection policies,recruiting,facilitated interviews,multitasking
- Stress Management
- Positive Reinforcement Strategies
- Peer Support
- Performance Improvement
- Data Collection
- Peer Coaching
- Database Entry
- Internet Research
- Customer Inquiries
- Scheduling Medical Appointments
- Customer Support
- Team Meetings
- Accounts Payable and Accounts Receivable
- Administration Required Reporting
- Administrative Support
- Behavior Policy Enforcement
- Interview Skills Instruction
- Listening Actively
- Professional Relationships
- Administration Collaboration
- Customer Experience
- Report Generation
- Training and Development
- Microsoft Office
- Health Administration
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I feel that luck is preparation meeting opportunity.
Oprah Winfrey
Timeline
Warehouse clerk
Kimray
02.2022 - 10.2023
Record Control Clerk
City of
10.2019 - 06.2020
Senior Customer Service Representative
City of Oklahoma City
01.2019 - 10.2019
Patient Financial Advocate
Integris Medical Center
01.2018 - 01.2019
Registered Medical Assistant
Oklahoma Heart Hospital
12.2013 - 01.2018
Revenue Management Representative
AT&T, AT&T Telecommunications
06.1999 - 07.2012
Shift Manager
Supercuts
01.1994 - 01.1998
Referral Representative /Peer Coach
AT&T
Bachelors - healthcare administration and Ethics
Mid America Christian University
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