Jacqueline Shearrow
Daytona Beach,FL
Summary
Directed retail operations and hospitality management initiatives to elevate employee engagement and customer satisfaction. Championed internal development programs to strengthen leadership capabilities across multiple units. Oversaw district portfolio management to drive sales growth and market competitiveness.
Overview
23
23
years of professional experience
Work History
Manager
Tijuana Flats
06.2023 - Current
- Assisted the store in achieving success, with a primary focus on controllables, including labor, food cost, R&M maintenance, and employee engagement. Acted as a change agent for training, development, and accountability. Successfully lead the team through goals with cash handling, food waste, and QSC standards. Developed one Assistant Manager, 3 Shift Leaders, and 5 Trainers within 3 months. Designed sales and service strategies to improve revenue and retention. Delivered exceptional client experiences through hands-on leadership of associates and managers. Implemented engagement, diversity, and cultural enrichment programs to improve productivity and enhance staff morale.
- Decreased labor percentages from 25% to 17% without rendering guest experience
- Successfully redesigned existing inventory system, including ordering and food storage practices, resulting in a 6% decrease in food waste and higher net profits over 2 fiscal periods
- Consistently exceeded sales targets by 8%, developing a strategy for suggestive selling
- Maintained costs 10% below target by focusing on operational efficiencies, inventory management, and labor execution
General Manager
Chipotle
08.2021 - 06.2022
- Built and maintained loyal, long-term customer relationships through effective account management. Managed inventory levels and conducted corrective action planning to minimize long-term costs. Directed safety operations and maintained clean work environment to adhere to FDA and OSHA requirements. Tracked monthly sales to generate reports for business development planning. Mitigated financial discrepancies, auditing quotes, production, and material budgets against bank reconciliations.
- Forecasted financial budgets focused on enterprise risk and compiling performance, productivity, and customer satisfaction data.
- Inspired employees to work as cohesive team while delivering exceptional service to customers in every interaction, resulting in increased OSAT scores from 56% to 90% within two months
- Lead district recruitment to enhance the talent bench, hosting hiring fairs and interviewing for the team, boosting the onboarding process and decreasing turnover by 20%
- Reduced COGS by 7% through training and development around employee behaviors
Store Manager/Training Manager
Starbucks
08.2010 - 06.2020
- Responsible for fostering and maintaining an inclusive and collaborative work environment that drove business results, inspired customer loyalty, and maintained a highly engaged team of field employees. Progressively received additional responsibilities as a peer, mentor, trainer, and interim District Manager when necessary. Oversaw sales and business development practices, utilizing forecasting tools and techniques for strategic goal setting to ensure continued success. Assisted in new product business expansion by identifying opportunities and working with internal departments to support those efforts. Empowered store leadership teams to effectively lead the day to day management of their store within a market including customer experience, employee engagement, merchandising, and operational excellence. High focus on continuous development and leading with a growth mindset. Identified for high potential stretch role, resulting in increased scope and responsibility to drive market initiatives and training.
- Appointed by Regional Director to assist in the training and opening of Universal Orlando LS hotel operations, collaborating with leaders on comprehensive initiatives based on industry trends, as well as merging corporate policy with those of the licensees
- Assisted in opening over 20 stores within various markets, including staffing, training, inventory readiness, and building business analytics based on demographics
- Demonstrated ability to identify and grow leaders within the organization, having successfully developed and trained a magnitude of Store Managers, Assistant Managers, and Shift Supervisors to support the bench of the district portfolio
- Successfully executed multi-unit management on several occasions, either managing multiple stores at once, or spearheading projects with new stores/renovations
- Proven ability to be an agent for change, leading districts in customer connection, speed of service, training, and organization
- Managed a staff of 30+, including recruiting, training, coaching, and developing
Manager
Panera Bread
06.2003 - 06.2010
- Positively influenced customer behavior, drove revenue, volume, and market share growth. Aligned store team to execute against and achieve company strategies / business goals. Trained, managed budget, and guided the direction, strategy, analytics, talent acquisition and day-to-day operations of multi-million-dollar territory. Collaborated to develop conceptual and detailed development plans, and work with internal and external resources to see plans to completion. Responsible for the recruitment, development, and retention of employees. Analyzed sales and profit performance against the associated performance goals and initiated action when necessary. Supported district and region staffing goals by planning and executing job fairs to support staffing needs.
- Created a cross-training matrix ensuring all staff members were able to perform confidently and effectively in all positions, resulting in decreased turnover and increased productivity
- Acted as an agent for change, implementing staff health and safety standards compliance training program within the district, which increased audit scores by 30% within 6 months
- Assisted in opening four new stores in varying markets
- Implemented rolling P&L spreadsheet to outline opportunity gaps within the district to take action in the moment
Skills
- Accounting & Budgeting
- Proficient with POS systems, Microsoft & multiple labor scheduling systems
- Excellent interpersonal, organizational, and administrative skills
- Leadership, development & time management
- Highly adaptable and progressive about goal setting
- Strong analytical, independent thinking, and problem resolution abilities
- ServSafe certified
- Recruitment and staffing analysis
Timeline
Manager
Tijuana Flats
06.2023 - Current
General Manager
Chipotle
08.2021 - 06.2022
Store Manager/Training Manager
Starbucks
08.2010 - 06.2020
Manager
Panera Bread
06.2003 - 06.2010