Scott Sherman
Orlando,FL
Summary
Dedicated professional with over 17 years in the hospitality industry.
Experienced with assisting guests efficiently and courteously. Utilizes strong customer service and problem-solving skills to ensure positive experience for every guest. Knowledge of maintaining well-organized and welcoming environment.
Overview
12
12
years of professional experience
Work History
Guest Request Runner / Bellman /Shuttle Driver
Towe Park, Ltd
Orlando, FL
09.2016 - 11.2025
- Assisted in transporting essential supplies to guest, eg., cribs, rollaway beds, towels, bed linens, and personal items.
- Provided excellent customer service when interacting with clients, fostering positive relationships.
- Assisted housekeepers in maintaining a clean lobby and cleaning up small spills.
- Learned safety protocols to maintain a secure working environment.
- Collaborated with staff to ensure timely delivery of items to designated areas.
- Transported guests and luggage, ensuring safely and efficiently via bell cart, golf cart and shuttle bus.
- Developed strong relationships with with repeat guests, enhancing loyalty and encourage positive reviews.
Seasonal Bellman
Best Western Hotel: Now Drury Plaza Hotel
Lake Buena Vista, FL
12.2015 - 02.2016
- Escorted guests to assigned rooms and transported luggage.
- Managed logistics for arrivals and departures, facilitating smooth transitions for guests.
- Greeted guests in a friendly manner, tagged and stored luggage.
- Kept bell carts clean and reported any damages to supervisor.
Bellman
Remedy Intelligent Staffing Agency
Orlando, FL
09.2013 - 12.2015
- Provided exceptional guest service, ensuring a welcoming atmosphere upon arrival and departure.
- Assisted guests with luggage, prioritizing safety and efficiency during transportation to rooms.
- Coordinated with front desk staff to facilitate smooth check-in and check-out processes.
- Maintained knowledge of hotel amenities, local attractions, and services to enhance guest experiences.
- Assisted VIP guests with elevators, room keys and opening of doors.
- Expert at using two communication system to coordinate tasks.
Education
No Degree - General Studies
New York Institute of Technology
Central Islip, NY06-1994
Skills
- Work in a Fast-paced Environment
- Guests Service
- Follow Hotel Safety/Procedures
- Outstanding Customer Service
- Multitasking
- Logistics Management
- Team Collaboration
Accomplishments
Towne Park, Ltd,
I worked as a Bellman, Guest Request Runner, and Shuttle Driver in hotels such as World Center Marriott, JW Marriott- Grand Lakes, Gaylord Palms, Hilton Palace, and Caribe Royale.
Nominated as Employee of The Month and received many positive reviews from guests, at work and the internet(Trip-advisor).
Accomplishments
EMPLOYEE OF THE MONTH at Hilton Double Tree Hotel by Universal, Orlando, FL April 2018, Great reviews from guest via Trip Advisor, Provided a high level of guest service based on outstanding communication and interpersonal skills, Exceeded in guest satisfaction, meeting, and surpassing clients' expectations, Established good working relationships with guests, supervisors, and coworkers
Languages
English
Full Professional
Timeline
Guest Request Runner / Bellman /Shuttle Driver
Towe Park, Ltd
09.2016 - 11.2025
Seasonal Bellman
Best Western Hotel: Now Drury Plaza Hotel
12.2015 - 02.2016
Bellman
Remedy Intelligent Staffing Agency
09.2013 - 12.2015
No Degree - General Studies
New York Institute of Technology