Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Jacqueline Shumpert

Tupelo,MS

Summary

Seasoned Store Manager with a robust background in driving sales and profitability at Bargainhunt. Excelled in personnel development and store operations oversight, significantly enhancing customer satisfaction and team productivity. Renowned for outstanding communication and leadership skills, adept at promotional planning and operational budgeting. Proven track record of mentoring top talent and fostering strong business networks.

Overview

24
24
years of professional experience

Work History

Store Manager

Bargainhunt
Tupelo, MS
10.2014 - Current
  • Developed strategies to maximize sales and profitability.
  • Reviewed customer feedback to make operational improvements and promote satisfaction.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Trained and mentored associates to teach daily tasks and procedures.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
  • Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Managed daily banking activities such as deposits and withdrawals.
  • Preserved product quality by maintaining stockrooms and disposing of damaged items.
  • Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Updated and maintained store signage and displays.
  • Recruited, trained and supervised new employees.

Supervisor

JCPenney
Tupelo, MS
06.2001 - 09.2012
  • Maintained positive working relationship with fellow staff and management.
  • Complied with company policies, objectives and communication goals.
  • Coordinated with other department supervisors to ensure smooth workflow and project alignment.
  • Led weekly team meetings to discuss progress, address issues, and plan future actions.
  • Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Directed and supervised team of 15 employees in daily operations.
  • Responded to customer questions regarding products, prices and availability.
  • Trained new employees on company policies, job duties, and performance expectations.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
  • Managed scheduling for staff, ensuring adequate coverage during peak times and projects.
  • Recognized by management for providing exceptional customer service.

Education

Basics

Tupelo High
Tupelo, MS

Skills

  • Personnel development
  • Store operations oversight
  • Promotional planning
  • Operational budgeting
  • Hourly shift management
  • Sales promotions
  • Store merchandising
  • Training and mentoring
  • Opening and closing procedures
  • Employee scheduling
  • Leading staff meetings
  • Customer service
  • Supply ordering
  • Customer feedback analysis
  • Team leadership and coaching
  • Outstanding communication skills
  • Reliable

Accomplishments

  • Received the award for Best Team Player twice while at Bargainhunt

Timeline

Store Manager

Bargainhunt
10.2014 - Current

Supervisor

JCPenney
06.2001 - 09.2012

Basics

Tupelo High

Similar Profiles

CREATE PROFILE
Jacqueline Shumpert