Jacqueline SIERRA

Running day to day operations for 20 persons team, assuring all stations are running properly while prioritizing customer service to all customers.

• Supporting FOH and BOH for breaks and heavier foot traffic.
• Accepting daily Invoices and creating finalized bills for accounting to approve
• Drove daily sales up by 60% within first 4 months at location and have maintained store average transaction for over 14 months.
• Created bi-weekly schedules for all staff while still considering business needs and union requirements.
• Receiving and ordering daily inventory to replenish store needs and provided variety, approved by Department of Cannabis Control.
• Creating deals and prices for all products, as well as complete control of all POS operations.
• Approving, Rejecting, and Auditing employees' timesheets
• Tracking weekly and monthly P&Ls
• Created quarterly grow plans for store sales expectations and presented them to our District Manager
• Creating and maintaining professional relationships vendors and scheduling store visits
• Evaluated workers' performance with breakdowns of KPIs and monthly quota.
• Creating agendas/ presentation for weekly meetings reviewing all company updates and new policies
• Expert in training over 50 employees from all departments/ locations.

• Ran and operated 90 persons team for 12 hours while constantly adapting to business levels per casino request
• Monitored game operations for house rules adherence, compliance with tribal, state and federal regulations and prompt and courteous service
• Evaluated workers' performance and prepared written performance evaluations
• Established and maintained banks and table limits for each game
• Determined how many gaming tables opened each day and schedule staff accordingly
• Supervised, adjusted schedules and evaluated workers
• Responsible for high amounts of money in company bank and assuring it is always balanced and accounted for every 12 hours.

• Maintained order and ensured adherence to safety rules and regulations for 2-3 sections at a time.
• Greeted over thousands of patrons attending entertainment events.
• Guided patrons to exit and aided in case of emergency
• Examined Tickets and passed to verify authenticity, using criteria such as color and date issued
• Provided assistance for all patrons’ special needs, such as helping with wheelchairs
• Settles seating disputes and helped solve other customers concerns.

• Acting assistant manager when shift manager was on break or in BOH addressing other issues.
• Assigned all employees to workstation depending on their qualifications and business levels, while managing company labor requirements.
• Maintained hands-on knowledge of job roles and regularly stepped in to perform business duties.
• Tracked store inventories and replenished products according to demand.
• Operated industrial ovens, stoves and grills to prepare food.
• Stocked and maintained sufficient levels of products to drive smooth food service.
• Attended employee meetings, suggesting process improvements to management.
• Supported other locations and was a grand opening associate for 3 locations.