Jacqueline Sims
Houston,Texas
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Customer Service Associate
7/11 Convenience Store
Houston, TX
01.2022 - Current
- Developed and actualized customer service initiatives to decrease wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Developed and actualized customer service initiatives to decrease wait times
- Resolved concerns with products or services to help with retention and drive sales
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Maintained accurate and current customer account data with manual forms processing and digital information updates
Preschool Teacher
Little Stars Academy
Houston, TX
10.2021 - 01.2022
- Gave one-on-one attention to children while maintaining overall focus on entire group.
- Allowed for ample outdoor discovery time in schedule each day.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Identified signs of emotional and developmental problems in children and reported to parents.
- Funded [Number] student trips to [Type] locations without sacrificing safety or trip quality
Customer Service Cashier
Family Dollar
Houston, Texas, Texas
10.2017 - 01.2018
- Maintained customer satisfaction with quick and professional handling of product returns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Monitored self-checkout systems and provided assistance or intervention where required.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Lifted up to [Number] pounds at once and used forklift to move heavier loads
Education
High School Diploma -
Mayde Creek High School
Houston, TX06.1989
Skills
- Data Entry and Maintenance
- Responding to Difficult Customers
- Upbeat and Positive Personality
- Understanding Customer Needs
- Upselling Products and Services
- Efficient and Detail-Oriented
- Creative Problem Solving
- Multitasking and Prioritization
- Verbal and Written Communication
- Calm and Professional Under Pressure
- Courteous with Strong Service Mindset
- Customer Data Confidentiality
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Customer Service Associate
7/11 Convenience Store
01.2022 - Current
Preschool Teacher
Little Stars Academy
10.2021 - 01.2022
Customer Service Cashier
Family Dollar
10.2017 - 01.2018
High School Diploma -
Mayde Creek High School