Kierra Sisco

As a Virtual Proctor/Team Lead, I was responsible for overseeing the administration and monitoring of online exams and assessments, ensuring compliance with testing protocols and maintaining exam integrity. My primary duties included:

• Managed data entry tasks efficiently while concurrently handling incoming calls, ensuring accurate and timely processing of information.
• Maintained strict testing policies and procedures to uphold exam integrity and fairness.
• Supervised and trained other proctors during onboarding and ongoing training sessions, ensuring adherence to best practices and standards.
  Interacted with customers to provide guidance and clarification regarding test requirements, ensuring a positive and supportive testing experience.
• Conducted comprehensive training sessions for all new hires, equipping them with the necessary skills and knowledge to excel in their roles.
• Held regular team meetings to communicate expectations, address concerns, and implement changes to improve team performance and efficiency.

As a Customer Service Representative working from home, I was responsible for providing exceptional customer support via phone, email, and chat channels. My primary duties included:

• Managed incoming calls and efficiently scheduled appointments for COVID-19 vaccines, demonstrating empathy and professionalism in all interactions.
• Handled a wide range of customer inquiries, providing accurate information and assistance to address concerns regarding vaccine availability, eligibility criteria, and appointment scheduling.
• Engaged in various customer service activities, including outbound calls to follow up on appointment confirmations, provide reminders, and collect feedback on the vaccination process.
• Implemented escalation procedures when necessary to address complex issues or resolve customer complaints, ensuring timely resolution and customer satisfaction.
• Communicated effectively with customers via phone and written correspondence, including emails and chat messages, maintaining clear and courteous communication at all times.
• Demonstrated strong multitasking abilities, efficiently managing multiple tasks such as appointment scheduling, customer inquiries, and administrative duties simultaneously.
• Responded to and resolved customer complaints and inquiries in a prompt and professional manner, striving to exceed customer expectations and uphold the reputation

• Overseen the daily operations of the Clinique counter, ensuring smooth and efficient functioning of all activities.
  Successfully exceeded daily, monthly, and yearly sales goals through effective sales techniques, product education, and exceptional customer service.
• Provided personalized customer service by educating customers about Clinique products, recommending skincare and makeup solutions tailored to their needs, and addressing any inquiries or concerns.
• Maintained high levels of customer satisfaction by consistently delivering exceptional service and building strong relationships with clients.
  Demonstrated a strong ability to turn coaching and training into positive results, motivating team members to achieve sales targets and deliver outstanding service.
• Prepared for and executed events to promote Clinique products, including booking and follow-up activities to maximize sales opportunities and enhance brand awareness.

As a Freelance Makeup Artist, I provided professional makeup services to clients for various occasions, including weddings, photo shoots, fashion shows, and special events. My primary duties included:

• Consulted with clients to understand their makeup preferences, desired looks, and any specific requirements for the occasion. Provided personalized recommendations based on skin type, facial features, and individual style preferences.
• Applied makeup using professional techniques to enhance natural beauty and achieve desired looks, including bridal makeup, editorial makeup, special effects makeup, and fantasy makeup. Utilized a wide range of makeup products and tools to create flawless finishes and long-lasting results.
• Assisted clients in selecting the appropriate makeup products and shades to complement their skin tone, features, and outfit choices. Provided guidance on skincare and makeup routines to maintain healthy skin and prolong the longevity of makeup application.
• Ensured client satisfaction by actively listening to feedback, making adjustments as needed, and accommodating any last-minute requests or changes. Strived to exceed client expectations and deliver exceptional service with every appointment.
• Maintained a clean and hygienic workspace, adhering to industry standards and best practices for makeup application and sanitation. Used disposable tools and sanitized makeup products to prevent cross-contamination and ensure the safety of clients.
• Promoted my freelance makeup services through social media platforms, networking events, and word-of-mouth referrals. Collaborated with photographers, hairstylists, and other industry professionals to expand my clientele and enhance my portfolio.
• Stayed updated on the latest makeup trends, techniques, and products through ongoing training, workshops, and professional development opportunities. Experimented with new styles and looks to enhance my skills and creativity as a makeup artist.

As a Sales Representative at SteinMart, I was responsible for providing exceptional customer service and driving sales within a retail environment. my primary duties included:

• Identified and maximized revenue opportunities from existing customer accounts by understanding their needs and proposing tailored solutions, resulting in increased customer retention and satisfaction.
• Maintained high levels of product and customer knowledge by actively participating in training programs, staying informed about industry trends, and continuously updating selling techniques to better serve customers.
• Submitted detailed proposals and quotations to customers, ensuring accuracy and timeliness in all communications to facilitate decision-making and streamline the sales process.
• Provided regular and accurate sales forecast updates to Senior Managers, enabling informed decision-making and resource allocation to support business objectives.
• Prepared and delivered compelling sales presentations to prospective clients, effectively communicating the value proposition and benefits of products or services to drive sales conversions.
• Identified, contacted, and qualified leads through targeted prospecting efforts, utilizing various methods such as cold calling, networking, and referrals to expand the customer base.
• Monitored competition and analyzed competitor activity to identify market trends, threats, and opportunities, informing strategic decision-making and positioning within the marketplace.
• Attended sales conferences and industry marketing events to network with potential clients, stay updated on industry developments, and represent the company's products and services effectively.
• Aligned selling prices with company guidelines while remaining competitive in the market, negotiating pricing terms as needed to secure profitable business opportunities.

As a Clinique Counter Manager at Estee Lauder, I led the daily operations of the Clinique counter, embodying the brand's values of innovation, quality, and customer service. My primary responsibilities included:

• Greeted and approached customers promptly, creating a welcoming atmosphere and initiating consultations to identify their skincare and makeup needs.
• Exceeded daily counter sales goals by providing personalized Clinique Consultations, actively listening to clients, and recommending custom-fit skincare and makeup solutions.
• Participated in planning and executing special events and promotions to drive traffic and increase sales, contributing to the overall success of the counter.
• Maintained a clean, organized, and visually appealing counter, adhering to hygiene standards and ensuring product freshness and availability.
  Represented the Clinique Consultant brand image with professionalism and integrity at all times, upholding the reputation of the brand.
• Demonstrated continuous improvement by attending seminars, training classes, and reading product knowledge literature to stay updated on the latest skincare and makeup trends and techniques.