Jacqueline Slavick
Dundee,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
9
9
years of professional experience
Work History
Patient Care Technician
Thompson Hospital
10.2023 - 08.2025
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
- Provided high-quality personal care to patients, promoting comfort and dignity during their hospital stay.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Participated in ongoing professional development opportunities to stay current on best practices in patient care technology advancements.
- Enhanced teamwork by collaborating closely with nurses and doctors to coordinate patient care.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Assisted nursing staff with medical procedures to support patient care plans.
- Streamlined patient check-in process, enhancing efficiency of care delivery.
- Collected and documented patient information to aid in accurate medical record keeping.
- Documented patient information and care activities in electronic health record.
Assistant Manager
TH Foster Inc.
04.2019 - 10.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak business hours without exceeding labor budgets.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Monitored sales trends to adjust pricing strategies for optimal profitability.
- Assisted in budget preparation, ensuring alignment with financial goals.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
- Enhanced team productivity by streamlining operational processes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Customer Service Representative
Midway Propane Inc.
09.2016 - 04.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Dundee Central School
Dundee, NYSkills
- BLS Certification
- Patient observation
- Empathy and compassionate
- Professional telephone demeanor
- Computer proficiency
- Customer service
- Critical thinking
- Patient-focused care
- Scheduling
- Compassionate care
- Monitoring patient conditions
- Vital signs
Timeline
Patient Care Technician
Thompson Hospital
10.2023 - 08.2025
Assistant Manager
TH Foster Inc.
04.2019 - 10.2023
Customer Service Representative
Midway Propane Inc.
09.2016 - 04.2019
Dundee Central School
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