Jacqueline Small
Delaware,OH
Summary
I have 8+ years experience in the food and service industry. I understand how to safely and efficiently deliver food, take orders, and stay on top of cleaning duties. I pride myself on being easy to work with others and being a team player. Guest satisfaction is very important to me, I do everything I can to make the guests feel comfortable and to enjoy their time dining out. I'm super reliable and am a very hard worker. Ready to take my skills to the next level and would love to be apart of the fine dining world!
Overview
20
20
years of professional experience
Work History
Bartender/Server
Texas Roadhouse
04.2023 - Current
- Contributes to a positive work environment through effective teamwork and communication with colleagues.
- Manages cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Maintains a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Follows alcohol awareness procedures for preventing excessive guest intoxication.
- Organizes bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Educates customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Provides attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addresses customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Adheres to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performs opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently open or close the bar according to established procedures, ensuring preparedness for each shift.
House Cleaner
More Time For You
12.2022 - 04.2023
- Create spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Empty trashcans and transport waste to collection areas.
- Deliver quality customer service to address urgent needs and cleaning requests.
Equine Trainer and Groom (freelance)
Self Employed
04.2016 - 12.2022
- Traveled the country to attend national and internationally ranked hunter jumper horse shows to help care for high quality horses for many different show barns and trainers.
- Prepped horses to be show ring ready such as bathing, exercising, and all other general care.
- Managed feeding and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Worked with farmhands, other grooms, and trainers to clean stables and riding areas using tractors and other heavy equipment.
- Treatment of minor horse injuries.
- Taught and managed multiple training and lesson programs.
- Rode horses in training sessions, provided feedback on performance, and taught riding lessons.
Server
Chilis Resturant
02.2016 - 12.2018
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Server
Outback Steakhouse
05.2012 - 12.2015
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Barn Manager
Nickering Acres Farm
12.2004 - 06.2012
- Monitored overall health and well-being of 20 horses, paying attention to signs of concern.
- Treated animal illnesses or injuries following experience or instructions of veterinarians.
- Assigned feeding and treatment of animals and cleaning and maintenance of animal quarters.
- Cleaned horse stalls and common barn areas.
Education
Equine Studies
Lake Erie College
Painesville, OHGeneral Studies
Macomb Community College
Warren, MIHigh School Diploma -
Richmond High School
Skills
- Self Motivated
- Friendly and Hospitable
- Team Player
- Menu Memorization
- Service Prioritization
- Pos Operation
- Dining Room Cleaning and Upkeep
- Order Accuracy and Delivery
- Strong multitasking
- Highly reliable
- Customer Service
- Patience and Tolerance
Timeline
Bartender/Server
Texas Roadhouse
04.2023 - Current
House Cleaner
More Time For You
12.2022 - 04.2023
Equine Trainer and Groom (freelance)
Self Employed
04.2016 - 12.2022
Server
Chilis Resturant
02.2016 - 12.2018
Server
Outback Steakhouse
05.2012 - 12.2015
Barn Manager
Nickering Acres Farm
12.2004 - 06.2012
Equine Studies
Lake Erie College
General Studies
Macomb Community College
High School Diploma -
Richmond High School