Jacqueline Smiley

Lieutenant

Allen County Sheriff Department

07.1978 - 01.2012

Improved operational efficiency by streamlining processes and implementing best practices.
Managed personnel for optimal productivity, ensuring proper training and adherence to protocols.
Developed strategic plans to achieve departmental goals, aligning resources and personnel effectively.
Assisted in recruitment efforts to build a strong team of dedicated professionals focused on achieving success together.
Evaluated staff performance regularly, providing constructive feedback and opportunities for growth.
Established clear expectations for staff members through effective communication and goal setting techniques.
Increased team cohesion with regular communication, fostering a positive work environment.
Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
Implemented innovative solutions to solve complex problems, increasing overall effectiveness.
Ensured compliance with all regulatory requirements in daily operations, maintaining high standards of performance.
Facilitated meetings that encouraged open dialogue between team members, fostering collaboration and idea-sharing among colleagues.
Interacted well with customers to build connections and nurture relationships.
Assisted in recruiting, hiring and training of team members.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Reported issues to higher management with great detail.