JACQUELINE G. SMITH

• Wrote daily reports and maintained logs of inmate activities and behaviors.
• Conducted physical searches of prisoners and premises in search of weapons and contraband.
• Regularly conducted security and sanitation checks.
• Took custody of prisoners from arresting officers to begin processing into detention facility.

• Processed payments and applied to customer balances.
• Achieved performance goals on consistent basis.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Persistently reached out to customers with extremely past due accounts to recover lost revenue.
• Counseled debtors on payment options and arranged installment agreements.
• Trained new collections representatives on collections processes and incentivized team members to achieve production goals.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Engaged residents through events, small groups, and personal attention.
• Provided emotional support and companionship to improve quality of life for residents.
• Helped residents build and maintain interpersonal relationships, social skills, mental abilities, and confidence.
• Scheduled movies, entertainment, and other special events.

• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Conducted regular patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.

• Maintained and processed invoices, deposits, and money logs.
• Completed payroll for employees and maintained detailed records of procedures.
• Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
• Reconciled and corrected issues with financial records.

Transported Railroad Employees to various destinations, in a safe and timely manner

• Followed established protocols for professional handling of emergency situations.
• Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
• Directed responders using assigned mapping systems for timely emergency attendance.
• Assessed emergency requests and made quick judgment calls to determine appropriate action.

• Utilized chemicals and cleaning equipment to meet facility's predetermined sanitation and cleanliness quality standards.
• Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
• Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
• Emptied trash cans and recycling bins to promote clean, sanitary environment, and reduce odors and debris.

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Coached new hires on company processes while managing employees to achieve maximum production.