Jacqueline Smith

• Participated in regular team meetings, huddles, staff meetings and quality improvement projects to improve patient care.
• Facilitated nursing care and individual patient and family education to support high risk and chronic disease management.
• Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
• Assisted with and facilitated transition of care from hospitals, rehabilitation facilities, and skilled nursing facilities to home.
• Served as a liaison between healthcare providers and community-based organizations, creating a seamless continuum of care for patients.
• Established trusting relationships with diverse patient populations, fostering open communication and collaboration towards shared goals.
• Reduced emergency department visits by identifying high-risk patients and providing targeted interventions to address their unique needs.

• Work within the low threshold model of service and care, in a 14 bed, 24/7 recovery program
• Provide substance use disorder counseling, crisis intervention to program participants
• Handle crisis and emergency situations as they may arise overnight
• Assist with helping all participants as needed as issues arise on the overnight shift
• Knowledge, experience, and skills working with Motivational Interviewing, Harm Reduction, Trauma Informed and Person-Centered models of service
• Communicate relevant information about the overnight shift to the daytime staff
• Maintain positive working relationships with NECHV staff, especially Operations security Overnight Staff
• Become familiar with referrals and resources to ensure that participants’ immediate needs are met
• Work collaboratively with other NECHV programs, departments, and the Veterans Administration, maintaining positive relationships
• Must abide by the professional guidelines set by the Human Services Dept
• Perform other duties as needed and as assigned

• Responsible for a safe and structured service as well as attending to the individual needs of patients in crisis in an inpatient psychiatric setting
• Assist with ADL'S lead or co-lead groups, perform safety checks
• 1:1 meeting with patients
• Accurately chart patient’s B/P, TPR & weight
• Notifies RN of any changes in vital signs
• Accurately measures and documents patient's intake and output
• Uses appropriate methods of urine and stool collection and labeling of these specimens
• Assists patients following through with ADL's (bathing, laundry, organizing room), maintaining nutritional and hydration needs, and assisting & monitoring elimination needs, and other tasks as assigned by the charge RN

• Reviews assigned cases and provides follow up calls under the supervision of the Domestic Violence Detective
• Supports survivors who walk into the police station to facilitate making a police report and other support services
• Provides case management to include crisis intervention, support, consultation, resources, referrals, and safety planning to victims of domestic violence based on individual need
• Provided services to a case load of 8 women and their children in our emergency shelter
• Assisted with 24-hour hotline service
• Counsel and supported individuals struggling with Alcohol/Substance Use

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
• Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
• Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems
• Managed and supervised individuals with intellectual disabilities on the job site.

• Used negotiating skills to minimize and de-escalate potentially dangerous situations
• Established and maintained boundaries for clients to ensure safety and conducted random drug testing
• Individual-Group Facilitation
• Provide milieu coverage as needed, including monitoring, and assessing the integrity of the program’s therapeutic milieu; empowering clients to act in accordance with the guidelines of the program; assisting clients in self-administration of medications
• Conducting controlled substance counts; answering phones and the front door
• Develop, implement, and facilitate and/or co-facilitate a minimum of 4 client groups per week and complete required documentation

• Established a safe environment for clients to openly discuss their thoughts, feelings, experiences, and concerns without fear of judgment or retribution.
• Continually updated professional knowledge by attending conferences, trainings, and workshops related to advancements in the field of mental health counseling.
• Reduced crisis intervention needs by proactively monitoring patient progress and adjusting treatment approaches as necessary.
• Provided crisis intervention services during emergencies, deescalating situations and connecting individuals with appropriate resources for ongoing support.
• Developed individualized goal-setting tools to empower patients in taking ownership of their progress towards improved mental health.
• Evaluated client progress using standardized assessment tools, continuously refining treatment plans to address changing needs.
• Built rapport with diverse client populations, utilizing empathetic listening skills and culturally sensitive therapeutic practices.
• Strengthened family support systems by providing psychoeducation and facilitating open communication between patients and their loved ones.
• Trained in substance abuse, co-occurring disorders and effects of employment and housing issues on mental health.

• Responsible for initial assessments, as well as follow up assessment, for patients
• Established and maintained boundaries for clients to ensure safety and conducted random drug testing
• Individual-Group facilitation
• Ensure all documentation regarding patient care, treatment and incidents is completed timely and in a clear concise manner

• Conduct Comprehensive client assessments
• Established and maintained boundaries for clients to ensure safety and conducted random drug testing
• Individual-Group Facilitation
• Individualized treatment plans and updates
• Enter client information into the Electronic Health Record
• Initiate the next steps in the continuum of care and/or Discharge Plan

• Used negotiating skills to minimize and de-escalate potentially dangerous situations
• Established and maintained boundaries for clients to ensure safety and conducted random drug testing
• Guide and assist residents on meeting treatment plan goals
• Oversee the milieu to ensure residents are safe and supported
• Provide essential group and individual supports to a diverse community
• Receive weekly individual supervision (towards licensure, if needed)
• Be a vital member of a multidisciplinary team of social workers, counselors, nurse practitioners, psychiatrists, recovery coaches, and administrators

• Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
• Trained new team members on best practices in case management, contributing to a consistent quality of care across the organization.
• Assisted clients in navigating complex healthcare systems by providing guidance on insurance coverage options, connecting them with appropriate medical providers, and helping them understand available treatment modalities.
• Advocated for clients during meetings with service providers or legal representatives, promoting informed decision-making processes that respected individual autonomy and dignity.
• Provided crisis intervention and support during critical incidents involving clients or their families.
• Prepared comprehensive progress reports detailing client achievements, challenges faced, and recommendations for continued support services moving forward.
• Collaborated with interdisciplinary teams to provide comprehensive support for clients facing complex challenges.
• Managed high caseloads efficiently, prioritizing cases based on urgency and need.
• Worked with individuals struggling with co-occurring disorders on a locked unit.

• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
• Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
• Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
• Developed strong rapport with residents through empathetic listening and compassionate communication strategies.

· Supported patients and families in coping with problems resulting from severe trauma.

· Coordinated patient care from pre-admission to post-discharge follow-up.

• Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
• Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
• Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
• Developed strong rapport with residents through empathetic listening and compassionate communication strategies.

Counseled clients to help them understand and overcome personal, social, and behavioral problems.

Collected and analyzed data on individual clients using records, tests, interviews and resources.