Jacqueline Smith
Southhaven,MS
Summary
Professional with 37 years of a strong background in library services and information management, ready to enhance research support and reference assistance. Skilled in utilizing diverse resources, digital tools, and databases to facilitate efficient information retrieval. Known for fostering team collaboration, adapting to evolving demands, and delivering consistent results. Recognized for exceptional organizational skills, effective communication, and proactive approach to problem-solving. Experienced with providing thorough and accurate reference assistance to library patrons. Utilizes effective communication and research skills to meet diverse information needs. Track record of maintaining organized and accessible reference resources. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Sr. Reference Assistant
University of Tennessee Health Science Center
06.2016 - Current
- Engaged in professional growth to remain updated on new trends in librarianship.
- Built strong relationships with faculty, staff, and students to promote library services and increase patrons engagement.
- Quickly adjusted to changes in technology affecting reference services.
- Educated patrons on use of reference sources, card catalogs, and automated information systems.
- Ensured compliance with up-to-date library policies.
- Maintained secure environment by monitoring visitors at front desk.
- Collected and processed fines on overdue library materials.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Checked out and checked in materials to support patron circulation needs.
- Helped patrons locate resources using catalog and circulation systems.
- Conducted tours showcasing various library resources.
- Assessed library resources to align with user requirements.
- Participated in professional development opportunities to stay current on emerging trends in librarianship and reference services.
- Supervised over 15 work study students
Circulation Representative
University of Tennessee Health Sciences Center
06.2003 - 06.2016
- Resolved customer complaints promptly.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Surpassed performance goals through a diligent work ethic.
- Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
- Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
- Supervised and trained over 20 work study students
Education
Associate of Science - Psychology
Southwest Tennessee Community College
Memphis, TN08-2026
Skills
- Ability to operate both independently and as part of a team in a rapidly changing environment
- Ability to articulate and communicate professionally, both in person and in writing
- Ability to work with a diverse clientele in a professional and courteous manner
- Ability to prioritize while adhering to deadlines
- Highly organized, detail-oriented, and able to handle multiple tasks/projects
- Ability to adapt to new changes within the organization and adhere to policy and procedures
Certificates
Aspiring Supervisors Certificate Program, 10/25/24, The University of Tennessee Health Science Center, Chandra Alston, EdD, SPHR, SHRM-SCP, Associate Vice Chancellor, Human Resources
Certification
- Leading From Where You Are Certificate Program November 2024
- CPR AED Certification November 2024
- Summer 2023 Systematic Review Learning Community Certificate
- Customer Service and Relations Certification November 2021
Timeline
Sr. Reference Assistant
University of Tennessee Health Science Center
06.2016 - Current
Circulation Representative
University of Tennessee Health Sciences Center
06.2003 - 06.2016
- Leading From Where You Are Certificate Program November 2024
- CPR AED Certification November 2024
- Summer 2023 Systematic Review Learning Community Certificate
- Customer Service and Relations Certification November 2021
Associate of Science - Psychology
Southwest Tennessee Community College
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