Jacqueline Smith
Rancho Cucamonga,CA
Summary
Dedicated administrative assistant with successful experience in office settings. Hardworking team player with expertise in various clerical tasks and staff support. Responsible, punctual, and productive when working with little or no supervision.
Overview
2026
2026
years of professional experience
Work History
Business Owner/Operator
Self Employed Services
08.2024 - Current
- Oversaw end-to-end business processes to maintain proficiency and profitability.
- Improved customer satisfaction rates by prioritizing client needs and addressing concerns promptly.
- Established a loyal customer base through targeted marketing campaigns, referral programs, and personalized customer experiences.
- Consulted with customers to assess needs and propose optimal solutions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Owner of Rental Properties and Manager
Rental Properties
08.2016 - 05.2020
- Managed four unit HUD apartment complex and a condo rental.
- Processed monthly rents and managed move out and move in leases
- Managed maintenance and repair requests.
- Conflict resolutions and complex violations disputes
Assistant Apartment Manager - Part Time
Joyce Merigan
01.2011 - 01.2012
- Leasing agent, light accounting for rents, bank deposits, customer service
- Managed property financial records by collecting rent from 40 tenants and reconciling monthly accounts payable and receivable.
- Conducted move-out and move-in inspections to determine charges for damages and market readiness.
- Prepared and processed lease and rental applications.
- Increased lease renewal rates through proactive communication with residents regarding upcoming expirations.
- Collaborated with management team to develop and implement policies and procedures for increased efficiency.
- Managed vendor relationships to ensure quality services were provided at competitive prices.
- Handled sensitive situations diplomatically, acting as a liaison between tenants experiencing conflicts with neighbors or other property-related issues.
- Conducted thorough apartment inspections for maintenance needs, ensuring a safe living environment for all residents.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Collected and maintained careful records of rental payments and payment dates.
Office Manager
Handyman Service
03.2007 - 07.2016
- Helping with repairs and customer service
- Bookkeeper
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Increased customer satisfaction by developing effective client feedback system that led to service improvements.
Coordinator Gift in Kind
Operation Christmas Child, Samaritans Purse
09.2010 - 12.2010
- Coordinated and directed volunteers for filling and processing shoe box's
- Responsible for Inventorying and pricing gifts donated each night for shoe box's
- This was seasonal 3 week full time temp job for processing at the western regional warehouse
- Accounts Payable & Receivable
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Gathered and organized materials to support operations.
Administrative Assistant/Travel Coordinator
Vineyard Community Church
- Coordinated all aspects of International travel for medium to large groups
- Traveled with Group as Tour Guide
- Worked for Employer as Admin assistant in all capacity (clerical, email communications, letter writing, and coordinating meeting with meal, travel arrangements)
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
- Coordinated travel arrangements for staff, ensuring cost-effective and timely accommodations and transportation.
Mission Worker
NA
- Facilitated cultural exchange opportunities through language classes, workshops, and events that promoted deeper understanding between diverse groups.
- Coordinated logistics for international trips and events, ensuring smooth operations for participants involved in cross-cultural experiences.
- Implemented comprehensive safety protocols during fieldwork assignments, maintaining a secure environment for both staff and beneficiaries alike.
Receptionist/Accounting Clerk/Office Manager
William L. Knoke Inc
- Administrative assistant to President of company, (scheduling appointments, banking, tax return packets.
- Assisted bookkeeper with data entry of accounts, quarterly sales taxes for businesses.
- All office management duties
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Finish Superintendent/Frame Inspection to Final Inspection
Cal Sun Development
- Coordinated the installation of all options for Single & Multifamily residents
- Performed move-in preparations and conducted home buyer walk throughs
- Assisted VP of Construction with contracts management
- Managed daily on-site activities, maintaining safety standards and minimizing risk exposure on the job site.
- Coordinated with design teams, ensuring accurate interpretation of blueprints and project specifications.
- Reviewed change orders promptly, mitigating impacts on schedule and budget while accommodating client requests as needed.
- Delivered high-quality finished products by closely monitoring installation procedures and ensuring that all materials met specified requirements before being utilized onsite.
Office Manager
Smith Development Inc
- Supported historical restoration of the Marston Ranch
- Duties included bookkeeping, accounts payable, receivables, & payroll
- Prepared quarterly reports and financials
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
Customer Service Representative
GS Development
- Managed and scheduled customer service crew for SFR Builder
- Scheduled subcontractor for final punch lists
- Prepared new homes for move-ins and conducted walk-throughs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Administrative Assistant/Bookkeeper to Project Manager
HDB Development
- All clerical duties for project buy out
- All bookkeeping duties for project manager
- Assisted with project scheduling
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Education
Bachelor of Science - Psychology/Life Coaching
Psychology
Liberty University, Lynchburg VA06.2018
Associate of Arts - Bookkeeping
Bookkeeping Fundamentals
El Dorado Vocational Training, Oceanside CA07.1992
Certificate - Microsoft Office Systems
Office Systems
Palomar College, San Marcos CA01.1996
Associate of Arts - Biblical Studies
Biblical Studies
Kings Academy, San Marcos, CA05.1983
Skills
- QuickBooks
- Microsoft Office
- Small business operations
- Personnel management
- Financial reporting
- Inventory control
- Business process optimization
- Operations management
Timeline
Business Owner/Operator
Self Employed Services
08.2024 - Current
Owner of Rental Properties and Manager
Rental Properties
08.2016 - 05.2020
Assistant Apartment Manager - Part Time
Joyce Merigan
01.2011 - 01.2012
Coordinator Gift in Kind
Operation Christmas Child, Samaritans Purse
09.2010 - 12.2010
Office Manager
Handyman Service
03.2007 - 07.2016
Administrative Assistant/Travel Coordinator
Vineyard Community Church
Mission Worker
NA
Receptionist/Accounting Clerk/Office Manager
William L. Knoke Inc
Finish Superintendent/Frame Inspection to Final Inspection
Cal Sun Development
Office Manager
Smith Development Inc
Customer Service Representative
GS Development
Administrative Assistant/Bookkeeper to Project Manager
HDB Development
Bachelor of Science - Psychology/Life Coaching
Psychology
Associate of Arts - Bookkeeping
Bookkeeping Fundamentals
Certificate - Microsoft Office Systems
Office Systems
Associate of Arts - Biblical Studies
Biblical Studies
Similar Profiles
MARÍA ELÍZABETH FREIREMARÍA ELÍZABETH FREIRE
Entrepreneur at Self Employed ServicesEntrepreneur at Self Employed Services
Gary LimGary Lim
Professional Stock Trader at Self Employed ServicesProfessional Stock Trader at Self Employed Services
Travon DelgadoTravon Delgado
Mobile Barber at Self Employed ServicesMobile Barber at Self Employed Services
Asela LiyanageAsela Liyanage
UBER Driver at Self Employed ServicesUBER Driver at Self Employed Services
Gelza Salazar., M.S., AMFTGelza Salazar., M.S., AMFT
S.O. Clinician at New Day Recovery CenterS.O. Clinician at New Day Recovery Center