Jacqueline Smith

Versatile and results-driven professional with a strong background in implementation, account management, project development, and program operations. Proven ability to lead complex, multi-site initiatives from concept to completion, leveraging strategic planning, data-driven decision-making, and cross-functional collaboration. Experienced in managing $33M+ in client accounts, building trusted relationships, and delivering tailored solutions that drive growth and retention. Adept at transforming ideas into scalable programs, overseeing logistics, ensuring compliance, and fostering team alignment. Recognized for blending creativity with execution to deliver high-impact outcomes in both corporate and community-based environments.

• Partnered with CEO to align programs with organizational mission and vision
• Led cross-functional teams across 3 school sites: 6 adult leaders, 17 music educators, 25 high school teaching assistants, and 140+ students
• Supervised 5 adult staff and 75–100 elementary students during bi-monthly reading sessions supported by 50+ high school mentors
• Directed community-based projects, tracking progress and providing actionable feedback
• Built and sustained partnerships with community leaders, vendors, and families
• Oversaw full-cycle hiring, onboarding, and staff development
• Facilitated professional development and implemented performance improvement plans
• Managed daily operations and ensured program fidelity, compliance, and safety
• Developed site plans and streamlined communication workflows across teams
• Conducted coaching observations and reflective conversations to support instructional growth
• Fostered a mission-aligned, inclusive, and collaborative work culture

• Managed logistics across three school sites, including scheduling, staffing, and facilities oversight
• Led execution of 70+ Music Meals events, 15+ field trips, stage productions, and live showcases
• Developed and maintained master calendars, program schedules, and virtual programming for 100+ students weekly
• Oversaw building operations, including opening/closing procedures, vendor coordination, and safety compliance
• Facilitated leadership and site meetings to align teams and drive initiative execution
• Implemented disciplinary systems and performance protocols for staff and students
• Directed student recruitment and enrollment strategies to support program growth
• Monitored bi-weekly student progress and outcomes through structured data tracking
• Designed surveys and data dashboards for semi-annual program evaluation and improvement