Jacqueline Smith, ENP
Memphis,TN
Summary
Resourceful professional in emergency response coordination, recognized for high productivity and efficient task completion. Skilled in rapid decision making, clear communication, and advanced logistical planning. Excel at prioritizing tasks under pressure, managing complex schedules, and navigating challenging scenarios with calmness and resilience. Ready to leverage problem-solving skills and teamwork to excel in fast-paced environments.
Adept at record-keeping and verbal communication, I significantly enhanced my dispatch experience and duties at Shelby County Sheriff's Office. Leveraging database maintenance skills and a knack for decision-making, professional and personal growth, I have accomplished and earned certification as a national Telecommunication Emergency Response Taskforce member and an Emergency Number Professional . My background spans diverse roles, underscoring my adaptability and commitment to excellence in customer service and operational management.
Overview
41
41
years of professional experience
1
1
Certification
Work History
911 Public Safety Telecommunicator
Shelby County Sheriffs Office
Memphis, TN
02.1999 - Current
- Assisted in training new employees on proper procedures for handling customer requests.
- Answered and processed calls for service and assistance from first responders and citizens.
- Entered information and updated records.
- Provided on-call support for critical issues, ensuring high availability of telecommunications services.
- Operated telephone computerized system and routed calls to correct destination.
- Dispatched calls to relevant police, fire or medical response personnel.
- Created reports documenting daily operations, including incident logs and follow up investigations.
- Researched criminal history data utilizing law enforcement databases; provided necessary information to officers in the field.
- Dispatched police officers and emergency personnel to calls for service.
- Monitored alarms, surveillance systems, cameras, and other security devices for potential threats or suspicious activity.
- Maintained contact with field units via radio or telephone; monitored their safety and progress of their assigned tasks.
- Coordinated activities between multiple agencies during emergency situations.
- Responded promptly to requests for assistance from law enforcement personnel in the field.
- Communicated effectively with individuals having mental health issues while dispatching crisis intervention teams.
- Assigned appropriate resources for responding to incidents based on established guidelines and protocols.
- Documented vital information and details in call tracking and assignment system.
- Handled emergency phone calls calmly and obtained pertinent information with composed approach.
- Received, evaluated and prioritized incoming emergency calls from the public; dispatching appropriate personnel and equipment.
- Used radio, telephone and computer system to update first responders with new information.
- Utilized multi-line telephone system to answer inquiries from the public regarding emergencies, non-emergencies, police services.
- Researched vehicle, wanted and missing persons information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized various software and tools to streamline processes and optimize performance.
- Utilized problem-solving skills to resolve customer complaints efficiently and effectively.
- Provided assistance to other departments when needed.
- Completed connections between callers, departments and professionals.
Package Sorter
Federal Express
Memphis, TN
10.2006 - 03.2011
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Recorded package information into computer system.
- Utilized hand-held scanning devices to track package movements.
- Completed day-to-day duties accurately and efficiently.
Office Manager
Dr. Cleo C. Kirk DDS
Memphis, TN
09.1996 - 01.1999
- Managed front desk operations including greeting visitors and answering questions
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Managed office inventory and placed new supply orders.
Front Desk Receptionist
Ramada Inn Memphis Airport
Memphis, TN
04.1995 - 09.1996
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process. personnel.
- Handled cash transactions accurately, balancing the register at the end of each shift.
Package Sorter
Federal Express
Mem, TN
10.1990 - 09.1996
- Sorted incoming shipments and separated packages by size, type and destination within warehouse.
- Stacked packages in designated areas for further processing.
- Assisted in loading delivery trucks and airplanes with prepared packages.
- Unloaded incoming shipments from conveyor belts.
- Utilized hand-held scanning devices to track package movements.
- Operated equipment and machinery according to safety guidelines.
- Completed day-to-day duties accurately and efficiently.
Retail Sales Associate
Sears Department Store
Memphis, TN
03.1990 - 04.1991
- Computed purchases and received and processed cash or credit payment.
- Participated in team meetings and training sessions.
- Processed returned merchandise according to company policies.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Demonstrated knowledge of store products and services.Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Assisted in the preparation and execution of physical inventory counts.
Salesperson
B & B Marketing / Johnson Product Promotions
Mem, TN
09.1989 - 10.1990
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Engaged casual shoppers to provide information about featured products and recommend merchandise, driving sales opportunities.
- Participated in trade shows and sales events to promote products.
- Assisted customers in selecting appropriate products or services for their needs.
- Educated customers about products and services offered by the company.
Cashier
Britt & Coy Piggly Wiggly
Memphis, Tenn
11.1986 - 09.1989
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted and balanced cashier drawers.
- Learned roles of other departments to provide coverage and keep store operational.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
Bank Teller
Tri State Bank
Memphis, Tenn
04.1984 - 10.1986
- Performed cash handling duties including counting currency, coins and checks.
- Counted drawers and reconciled remaining cash to account for deposits and dispersals.
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Handled large sums of money with accuracy while maintaining appropriate levels of security.
- Provided exceptional customer service to customers by answering inquiries, resolving complaints and processing transactions in a timely manner.
- Entered customer transactions into computers to record transactions and issue computer-generated receipts.
- Maintained confidentiality of bank records and client information.
Education
High School Diploma -
Kingsbury High School
Memphis, TN05-1982
Some College (No Degree) - Business Administration and Management
Shelby State Community College
Memphis, TNSkills
- Record keeping
- Situational awareness
- Dispatching procedures
- Emergency protocols
- Radio communication
- Verbal and written communication
- Decision-making
- Communication equipment operation
- Call handling
- Self motivation
- Multitasking efficiency
- Computer literacy
- Critical thinking
- Adaptability
- Professionalism
- Dependable and responsible
Certification
- TERT Certification
- ENP Certification
- CPR
Accomplishments
- Certified Training Officer
- Emergency Numbers Professional
Affiliations
- Member of National Emergency Numbers Association (NENA)
References
References available upon request.
Timeline
Package Sorter
Federal Express
10.2006 - 03.2011
911 Public Safety Telecommunicator
Shelby County Sheriffs Office
02.1999 - Current
Office Manager
Dr. Cleo C. Kirk DDS
09.1996 - 01.1999
Front Desk Receptionist
Ramada Inn Memphis Airport
04.1995 - 09.1996
Package Sorter
Federal Express
10.1990 - 09.1996
Retail Sales Associate
Sears Department Store
03.1990 - 04.1991
Salesperson
B & B Marketing / Johnson Product Promotions
09.1989 - 10.1990
Cashier
Britt & Coy Piggly Wiggly
11.1986 - 09.1989
Bank Teller
Tri State Bank
04.1984 - 10.1986
- TERT Certification
- ENP Certification
- CPR
High School Diploma -
Kingsbury High School
Some College (No Degree) - Business Administration and Management
Shelby State Community College
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