Jacqueline Solis
Visalia,CA
Summary
Multifaceted Lead Sales Representative with proven customer service expertise, strong attention to detail and superior work ethic. Proficient in supporting customer service teams by addressing escalated issues and assisting with troubleshooting. Talented trainer and mentor with performance-oriented mindset.
Overview
6
6
years of professional experience
Work History
Lead Customer Service Associate
Cigna
01.2023 - Current
- Established and maintained patient profiles, updating organizational database with current information.
- Verified prescription information prior to entry in pharmacy computer system.
- Processed incoming drug orders by checking deliveries against paperwork and updating computer system.
- Filled and dispensed medication prescriptions accurately as ordered by physicians.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Confirmed customer information and insurance eligibility for prescriptions.
- Educated customers about billing, payment processing and support policies and procedures.
- Met customer call guidelines for service levels, handle time and productivity.
Store Manager
Lids Locker Room
01.2022 - 01.2023
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed 15 store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
- Created customer support strategies to increase customer retention.
Retail Sales Associate
AT&T Mobility
08.2020 - 12.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Developed professional relationships with customers to increase loyalty, retention and rapport.
- Managed cash register after end of shift to balance and record accurate transactions.
Sales Associate, Assistant Manager, Store Manager
Cricket Wireless
01.2018 - 06.2020
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
- Coached employees through day-to-day work and complex problems.
- Approved regular payroll submissions for employees.
- Managed inventory control, cash control, and store opening and closing procedures.
Bookkeeper/Accountant
Pepes Property management
07.2017 - 12.2017
- Maintained and processed invoices, deposits, and money logs.
- Completed payroll for employees and maintained detailed records of procedures.
- Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
- Reconciled and corrected issues with financial records.
- Generated invoices upon receipt of billing information and tracked collection progress.
Education
High school Diploma -
Reedley High School
01.2014
Skills
- Quickbooks proficiency
- Strong written and verbal communication
- Extensive hospitality skills
- Microsoft Office proficiency
- Employee Evaluation
- Accounts Payable
- Accounts Receivable
- 5 Years Customer Service
- Sales Experience
- Negotiation
- Database Research
- Account Updating
- Technical Support
- Call Center Operations
- Problem-Solving
- Call Management
Languages
Spanish
Native or Bilingual
Timeline
Lead Customer Service Associate
Cigna
01.2023 - Current
Store Manager
Lids Locker Room
01.2022 - 01.2023
Retail Sales Associate
AT&T Mobility
08.2020 - 12.2021
Sales Associate, Assistant Manager, Store Manager
Cricket Wireless
01.2018 - 06.2020
Bookkeeper/Accountant
Pepes Property management
07.2017 - 12.2017
High school Diploma -
Reedley High School