Jacqueline Spivey
Waxahachie,TX
Summary
Compassionate, motivated problem-solver, seeking a case management position in social services programs. Hardworking and dedicated to achieving desired case outcomes. Offers excellent strategizing, organizational skills, conflict resolution and communication abilities.
Overview
22
22
years of professional experience
Work History
Board President (Volunteer)
Waxahachie High School Spirit Club
04.2024 - Current
- Lead all general and board meetings for the organization.
- Facilitate communication between the board and program participants.
- Assist with fundraising operations, oversee the financial operations of the program.
- Work to proactively meet the needs of the program participants and coaches.
- Collaborate with the coaches, athletic directors, and school board when necessary to ensure the programs needs are met.
Administrative Assistant
Anytime Fitness
08.2023 - Current
- Maintain the owner's calendar, make travel arrangements, and handle customer inquiries and reviews.
- Handle facility maintenance and renovation scheduling, manage vendor accounts, provide bookkeeping services, and process customer invoicing and cancellations
- Provide personal assistant services such as household management, record keeping, vendor communications, bill payment, appointment scheduling and more.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Utilized CCTV footage for loss prevention purposes, focusing on profit recapture.
Fundraising Chairperson (Volunteer)
Waxahachie High School Spirit Club
04.2023 - 04.2024
- Implement and oversee a $50,000 annual fundraising event. Coordinated with over 45 families to facilitate ad sales in accordance with our projected annual budgetary needs.
- Managed payments from advertisers, designed final products and submitted designs for printing.
- Ensured donors received the bonuses included in their sponsorship packages through appropriate record keeping, product packaging and delivery.
Owner/Lead Photographer
Jacqueline Spivey - DFW Photographer
10.2005 - 01.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Marketed services, answered prospective client inquiries, held sales appointments, scheduled photography appointments, and kept records for new and repeat customers.
- Responsible for photographing and editing every session scheduled, and served each client through final file and product delivery and completed session follow-ups as needed.
- Began my business in Northern California before moving back to the Dallas/Fort Worth Metroplex where I re-built my business from the ground up, developing a new and more successful business than the one I'd had in California.
Troop Leader, Product Sales Chair (Volunteer)
Girl Scouts Texas Oklahoma Plains
08.2015 - 05.2019
- Led a consistently high-selling troop, receiving awards for both cookie sales and donating the most cookies of any troop to service members overseas
- Managed approximately $60,000 in annual product inventory and maintained financial records to be delivered to council.
- Managed annual budget, handled routine expenses.
- Developed curriculum for troop based on desired course path, with concern for the unique educational needs of all participants.
- Facilitated philanthropic endeavors of troop such as the design, install, and maintenance of a Little Free Library.
- Utilized profits from cookie sales to adopt a troop in Northern California affected by wildfires. Provided replacement uniforms, patches, and other supplies for scouts who lost theirs in fires, and supplied gift cards to assist with meals and incidental expenses during rebuilding efforts.
PASS Agent (Volunteer)
Dallas Pets Alive
01.2016 - 01.2019
- Answered phone calls and emails from pet owners in distress, matching them to available resources based on their unique needs.
- When needed, located and arrangement placement of pets who needed to be surrendered.
- Directed families to financial programs and grants based on assessed need.
- Fostered 50+ medically fragile dogs and cats over 29 months.
- First ever recipient of the DPA "Paw-some Person" Award.
Bridal Consultant
David's Bridal
08.2004 - 10.2005
- Responsible for interviewing new brides to determine their budgetary limits and stylistic preferences before matching them with products.
- Accessorized every bride from head to toe to ensure maximum sales with each client.
- Coordinated styles for each bride's wedding party including parents, and kept records of each party member and what their style and sizing needs were, as well as monitoring their ordering and delivery deadlines and payment completions.
Website Customer Service Agent
Blair Corporation
01.2002 - 01.2004
- Answered inbound calls and emails from retail customers with questions regarding existing orders or inquiries about product details.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Retail Sales Associate
Old Navy
10.2002 - 08.2003
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Managed cash register after end of shift to balance and record accurate transactions.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Fitness Technician
Curves For Women
05.2002 - 08.2002
- Utilized digital recordkeeping, processes and procedures as outlined by supervisor.
- Provided personal assessments for assigned members to review fitness goals, physical abilities and conditions to create personalized fitness routine.
- Maintained a clean and safe workout environment by conducting regular equipment inspections and enforcing facility rules.
- Increased member retention rates by providing exceptional customer service and fostering a welcoming gym environment.
Education
Bachelor of Science - Sociology (Social Inequality)
Texas Woman's University
Denton, Tx05.2024
Skills
- Customer Service & Retention
- Office Administration
- Administrative Support
- Microsoft Excel & Word
- Bookkeeping/Quickbooks
- Creative Problem Solver
- Records Management & Organization
- Documentation & Reporting
Timeline
Board President (Volunteer)
Waxahachie High School Spirit Club
04.2024 - Current
Administrative Assistant
Anytime Fitness
08.2023 - Current
Fundraising Chairperson (Volunteer)
Waxahachie High School Spirit Club
04.2023 - 04.2024
PASS Agent (Volunteer)
Dallas Pets Alive
01.2016 - 01.2019
Troop Leader, Product Sales Chair (Volunteer)
Girl Scouts Texas Oklahoma Plains
08.2015 - 05.2019
Owner/Lead Photographer
Jacqueline Spivey - DFW Photographer
10.2005 - 01.2020
Bridal Consultant
David's Bridal
08.2004 - 10.2005
Retail Sales Associate
Old Navy
10.2002 - 08.2003
Fitness Technician
Curves For Women
05.2002 - 08.2002
Website Customer Service Agent
Blair Corporation
01.2002 - 01.2004
Bachelor of Science - Sociology (Social Inequality)
Texas Woman's University
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