Summary
Overview
Work History
Education
Skills
Timeline
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Jacqueline Spoonhour

Hinesville,GA

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

1
1
year of professional experience

Work History

Customer Service Representative

Teleperformance USA
01.2017 - 02.2018
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Met customer call guidelines for service levels, handle time and productivity.

Education

High School Diploma -

Buena High School
Sierra Vista, AZ
05.2016

Skills

  • CPR Certified
  • Shipping Procedures Understanding
  • Active Listening
  • Staff Training
  • Order Processing
  • Account Management
  • Conflict Mediation
  • Time Management
  • Sales Expertise
  • Microsoft PowerPoint
  • Stock Management

Timeline

Customer Service Representative

Teleperformance USA
01.2017 - 02.2018

High School Diploma -

Buena High School

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Jacqueline Spoonhour